PT Tailor, Levi's® Retail, Citadel Outlets, Commerce, CA

Levi Strauss•Commerce, CA

2d•Onsite

About The Position

Levi Strauss & Co. is hiring a part-time Tailor for its Levi’s® Retail store at Citadel Outlets in Commerce, California. Reporting to the Store Manager, the Tailor delivers a best-in-class tailoring experience and excellent products through customer service, sales, and Tailor Shop operations. The role calls for a consumer-centric, proactive team member who values originality, integrity, empathy, courage, and performance. The Tailor performs basic and technical alterations, helps resolve tailoring-related customer concerns, and partners with store management on escalated issues. The role also supports customer education and team training on Tailor Shop services and standards. Tailors follow store policies and management directives, recommend looks based on customer needs and current trends, promote the Red Tab Loyalty program, and handle cash and Tailor Shop merchandise operations in accordance with policy.

Requirements

At least 3 years of sewing or tailoring experience.
Strong knowledge of jeans construction.
Thorough knowledge of machines used to sew denim products.
Understanding of textiles and fabrics, with demonstrated sewing, tailoring, and textile repair skills.
Strong communication skills, internally and externally.
Awareness of design and attention to detail.
Availability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to lift up to 40 pounds and perform frequent standing, walking, kneeling, squatting, bending, overhead reaching, and ladder climbing, with or without reasonable accommodation.
Reliable transportation.
Must be at least 16 years old.

Nice To Haves

Formal training in apparel design.

Responsibilities

Perform basic alterations, including hemming, patching, repairs, and tapering.
Perform more technical alterations, including tailoring items other than jeans using specialized equipment and detailed appearance-altering processes.
Deliver strong customer service and an elevated customer experience.
Resolve tailoring-related customer concerns in accordance with company policy and with customer satisfaction in mind.
Partner with store management on escalated customer issues.
Educate and train store teams about Tailor Shop offerings and services.
May support training Tailors within the district or region on Tailor processes and Levi’s Tailoring standards.
Comply with Levi’s Stores policies, procedures, and programs, and follow store management directives.
Suggest looks based on customers’ needs, current trends, and promotions, consistent with Levi’s service approach.
Promote the Levi’s omni experience and engage customers with the Red Tab Loyalty program.
Handle cash and Tailor Shop merchandise operations and procedures in compliance with store policy.