PT Service Manager

My Melrose • Laredo, TX

22d • Onsite

About The Position

As a member of store management, the Service Manager provides customers with quality team service and maintains clean, organized surroundings in accordance with company standards and instructions. While in charge, the role shares responsibility and accountability for sales performance, staff productivity, loss prevention, merchandising, safety, and store operations.

Requirements

• At least 3 months of supervisory experience, such as key carrier, shift lead, or team lead, in a similar retail environment; or at least 6 weeks of experience as a sales associate/cashier at Melrose.
• To promote a sales/cashier or shoe associate with fewer than 45 days of employment at Melrose, at least 2 months of verifiable prior supervisory experience is required, and a promotion request form must be submitted to HR.
• For Bronze and Silver stores: at least 18 years old; if still in high school, must be a senior.
• For Gold and Platinum stores: at least 18 years old and out of high school.
• Ability to exercise good judgment and initiative in supervising and directing store activities.
• Ability to meet deadlines, organize work, communicate effectively, coordinate staffing, and direct and train employees.
• Ability to maintain professionalism, keep confidences, work cooperatively, and follow written and verbal instructions.
• Ability to learn the accurate use of equipment and company policies and procedures.
• Physical ability to walk, sit, crouch, stoop, kneel, squat, twist, stretch, push, pull, and use eye-hand coordination; extensive standing and walking are required.
• Ability to occasionally lift up to 50 pounds.
• Ability to work under stressful conditions and occasional extended hours.

Responsibilities

• Supervise and direct store activities using good judgment and initiative.
• Maintain a sense of urgency and meet deadlines imposed by corporate office and store management while delivering quality team service.
• Organize work to maintain a smooth workflow.
• Communicate effectively and coordinate staffing schedules to ensure team service.
• Direct and train employees.
• Follow written and verbal directives and assignments while maintaining cooperative and professional relationships with coworkers and management.
• Learn and use equipment accurately and follow company policies and procedures.
• Recognize urgent situations.
• Share accountability for sales performance, staff productivity, loss prevention, merchandising, safety, and store operating functions while in charge.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed