PT Service Manager

My Melrose • Laredo, TX

22d • Onsite

About The Position

The PT Service Manager is a member of store management responsible for providing customers with quality team service and maintaining clean, organized surroundings in accordance with company standards and instructions. While in charge, the manager shares responsibility and accountability for sales performance, staff productivity, loss prevention, merchandising, safety, and store operations. The role requires supervising and directing store activities, maintaining an efficient workflow, coordinating staffing schedules, and communicating, training, and directing employees. The manager is expected to use equipment correctly, follow company policies and procedures, recognize urgent situations, meet deadlines, and maintain professional and cooperative working relationships.

The position involves extensive standing and walking, a full range of body movements, and occasional lifting of up to 50 pounds. Work may be stressful and may occasionally involve extended hours.

Requirements

• At least 3 months of supervisory experience (such as key carrier, shift lead, or team lead) in a similar retail environment, or at least 6 weeks of experience as a Melrose sales/cashier.
• For promotion of a Melrose sales/cashier or shoe associate with fewer than 45 days of employment, at least 2 months of verifiable prior supervisory experience is required; a promotion request form must be completed and submitted to HR.
• For Bronze and Silver stores, must be at least 18 years old; if still in high school, must be a senior.
• For Gold and Platinum stores, must be at least 18 years old and out of high school.
• Ability to exercise good judgment and initiative, communicate effectively, maintain a sense of urgency, and systematically meet deadlines.
• Ability to work cooperatively and professionally, keep confidences, maintain good working relationships, and follow written and verbal directives and assignments.
• Ability to perform a full range of body motion, including walking, sitting, crouching, stooping, kneeling, squatting, twisting, stretching, pushing, pulling, and eye-hand coordination; extensive standing and walking; and occasional lifting of up to 50 pounds.
• Ability to work under stressful conditions and occasional extended hours.

Responsibilities

• Supervise and direct store activities while in charge.
• Provide customers with quality team service and maintain clean, organized surroundings according to company standards and instructions.
• Share responsibility and accountability for sales performance, staff productivity, loss prevention, merchandising, safety, and store operations.
• Organize work to maintain a smooth workflow and meet deadlines imposed by corporate office and store management.
• Coordinate staffing schedules to ensure team service.
• Direct and train employees.
• Use equipment accurately and follow company policies and procedures.
• Recognize urgent situations and maintain professional, cooperative working relationships with coworkers and management.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed