Psychiatry Program Supervisor

El Paso Child Guidance Center•El Paso, TX

10d•Onsite

About The Position

The Psychiatry Program Supervisor supports the daily operations and management of psychiatric programs, coordinating clinical, administrative, and support teams. The role organizes and tracks program activities, provides support to patients and staff, and helps ensure activities align with organizational goals. The position also supports program compliance, reporting, evaluation, quality improvement, service development, and budget planning.

Requirements

Bachelor’s degree in social work, psychology, sociology, or another related field.
Previous experience in mental health or social services.
Strong organizational skills and ability to manage multiple tasks simultaneously.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.

Nice To Haves

Experience with administrative support, customer service, or healthcare settings.

Responsibilities

Coordinate and oversee daily psychiatry program operations, including appointments, meetings, and program documentation.
Serve as the primary point of contact for contracted nurse practitioners, medical directors, EPCGC staff, patients, families, and external stakeholders regarding the psychiatry program.
Facilitate communication between patients, families, and the EPCGC team.
Organize and facilitate monthly meetings with internal and external personnel.
Monitor and track treatment plans, patient progress, and follow-up timelines to support continuity of care.
Assist with appointment reminders, follow-up instructions, and outreach to support patient engagement and reduce no-show rates.
Monitor and track HEDIS measures.
Conduct phone outreach to identified high-risk clients.
Organize provider schedules and clinic calendars based on feedback from the Medical Director and attending physicians.
Coordinate onboarding of nurse practitioners, residents, fellows, and students.
Assist with compliance tasks, including insurance verification, service authorizations, and non-coding billing support.
Work with the Quality Assurance Manager to prepare reports on program performance and outcomes, including visit volume, wait times, outcomes, and satisfaction data.
Monitor patient and program satisfaction and report findings.
Assist with program evaluations, audits, and quality improvement initiatives.
Ensure compliance with TAC, UMUR Guidelines, COA standards, CEO, and contracted provider requirements, including annual renewals and archiving.
Create and maintain psychiatry program procedures.
Identify and implement new psychiatry services, workflows, or program initiatives.
Assist the Director with psychiatry program budget planning and identification of resource needs.