Psychiatric Office Assistant Internship/Outpatient Clinic (Certification Program)/Winter Garden

Harmony United Psychiatric Care • Winter Garden, FL

7d • Onsite

About The Position

Harmony United Psychiatric Care offers a voluntary, unpaid Psychiatric Office Assistant internship at its Winter Garden outpatient clinic. The program is intended for people transitioning into healthcare or entry-level candidates without prior medical experience. It provides foundational, hands-on exposure to medical office operations in behavioral and mental health care, along with training, mentorship, and practical skills. There are no fees for participation, and interns do not receive wages or other financial compensation.

The program lasts 3 to 6 months and requires 600 total internship hours to qualify for completion and a Certificate of Completion documenting hours served and skills learned. The schedule is flexible, with a minimum commitment of 20 hours per week and full office days of 10 hours. Training begins with orientation and HIPAA/confidentiality instruction, followed by front-desk observation and shadowing, then supervised hands-on practice in psychiatric outpatient office tasks. Participants receive an assigned supervisor, weekly feedback and progress check-ins, real-time guidance, and a structured checklist to track learning milestones. Successful participants also receive a reference letter and may include the experience on their resumes.

Applicants must be at least 18, have graduated from high school, be able to commit to a consistent schedule, pass a basic screening such as a background check, and be motivated to gain healthcare experience. No prior healthcare or office experience is required. The clinic enforces a drug-free workplace policy, including pre-joining screening and random drug testing.

Requirements

• Must be at least 18 years old.
• Must be a high school graduate.
• Must be able to commit to a consistent schedule, with a minimum of 20 hours per week.
• Must pass a basic screening, such as a background check.
• Must successfully complete a minimum of 600 internship hours to receive the Certificate of Completion.
• Must comply with the drug-free workplace policy, including pre-joining drug screening and random drug testing.
• No prior healthcare or office experience is required.

Nice To Haves

• Motivation to gain healthcare experience for career development.

Responsibilities

• Learn professional phone etiquette and patient scheduling.
• Learn electronic health record basics using MEDENT.
• Perform patient check-in and check-out procedures under supervision.
• Help manage patient flow and the waiting area.
• Maintain professionalism, discretion, and confidentiality in healthcare settings.
• Perform appointment scheduling and front desk duties, including faxing, copying, and filing.
• Learn the basics of psychiatric services offered by the clinic.
• Learn general medical terminology and introductory insurance billing and coding.
• Follow HIPAA compliance and patient privacy practices.
• Perform other responsibilities pertinent to clinic operations.

Benefits

• Hands-on experience and training in a professional mental health care environment.
• Training and mentorship at no cost to the intern.
• Certificate of Completion detailing hours and skills acquired, upon successful completion.
• Reference letter for employment or further education, upon successful completion.
• Experience to include on a professional resume.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED