Psychiatric Office Assistant Internship/Outpatient Clinic (Certification Program)/Winter Garden

Harmony United Psychiatric Care • Winter Garden, FL

8d • Onsite

About The Position

Harmony United Psychiatric Care offers a voluntary, unpaid Psychiatric Office Assistant internship for people transitioning into healthcare careers or entry-level candidates without prior medical experience. The hands-on program provides foundational exposure to medical office operations in an outpatient behavioral and mental health setting, with practical training, industry knowledge, and mentorship. The program lasts 3 to 6 months and requires at least 600 internship hours to qualify for completion. Participants who complete the program receive a certificate documenting their hours and skills and a reference letter.

The schedule is flexible, with a minimum commitment of 20 hours per week and full office days of up to 10 hours. The program begins with orientation and HIPAA/confidentiality training, followed by front-desk observation and shadowing, then supervised practice in outpatient psychiatric office tasks. Interns receive an assigned supervisor, weekly feedback and progress check-ins, real-time guidance, a structured training checklist, and observation periods before independent work.

The internship is unpaid, and Harmony United Psychiatric Care charges no program fees. Applicants must be at least 18, have graduated from high school, be able to maintain a consistent schedule, and pass a basic screening such as a background check. No prior healthcare or office experience is required. The organization conducts pre-joining drug screening and random drug testing under its drug-free workplace policy.

Requirements

• Must be at least 18 years old.
• Must be a high school graduate.
• Must be able to commit to a consistent schedule, with a minimum of 20 hours per week.
• Must pass a basic screening, such as a background check.
• Must successfully complete at least 600 internship hours to be eligible for program completion and a certificate.
• Must acknowledge and comply with the drug-free workplace policy, including pre-joining and random drug testing.

Responsibilities

• Learn and practice professional phone etiquette and patient scheduling.
• Learn electronic health record basics using MEDENT.
• Learn patient check-in and check-out procedures.
• Help manage patient flow and the waiting area.
• Practice professionalism, discretion, and confidentiality in healthcare.
• Learn front-desk duties, including faxing, copying, and filing.
• Learn about the psychiatric services offered by the clinic.
• Learn general medical terminology.
• Receive an introduction to insurance billing and coding.
• Follow HIPAA compliance and patient privacy requirements.
• Perform other responsibilities pertinent to clinic operations under supervision.

Benefits

• Hands-on experience and training in a professional mental health care environment at no cost to the intern.
• Certificate of completion documenting hours served and skills learned, upon successful completion.
• Reference letter for employment or further education, upon successful completion.
• Experience that can be included on a professional resume.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED