Psychiatric Medical Assistant

Anchor Health • Hamden, CT

16d • $21 - $25 • Onsite

About The Position

Anchor Health is hiring a Psychiatric Medical Assistant (Certified Medical Assistant or Registered Medical Assistant) to join our growing behavioral health and psychiatry team in Hamden, CT. In this full-time medical assistant role, you will support psychiatric providers with in-person and telehealth visits, administer mental health screenings like the PHQ-9 and GAD-7, and keep clinic operations running smoothly. If you are a CMA or RMA who wants meaningful work in mental health care and LGBTQ-affirming health care, this is your opportunity to make a real difference for patients who deserve compassionate, culturally competent care.

Requirements

• Current medical assistant certification: Registered Medical Assistant (RMA) through American Medical Technologists, or Certified Medical Assistant (CMA) through the American Association of Medical Assistants
• At least 1 year of clinical medical assistant experience
• At least 1 year of experience in a behavioral health, psychiatric, or LGBTQ health care setting
• Experience maintaining a trauma-informed space
• Strong communication skills, with tact, discretion, and sensitivity toward patients
• Ability to work professionally with providers, nurses, pharmacy, case management, and administration
• References and a criminal background check absent offenses impacting ability to perform the role
• Compliance with Connecticut Executive Order 13G (COVID-19 vaccination or approved medical or religious exemption with weekly testing)

Nice To Haves

• Spanish language fluency
• Experience working with the LGBTQ community
• Working knowledge of Epic EHR
• Familiarity with behavioral health screening tools (PHQ-9, GAD-7)

Responsibilities

• Room patients for in-person psychiatry visits, including vital signs, medication reconciliation, and patient questionnaires
• Room patients for telehealth and video visits, confirming identity, location, and medications so patients are ready for their provider
• Administer and enter mental health screening tools in Epic, such as the PHQ-9, GAD-7, and OCD screeners
• Collect and process urine drug screens (urine toxicology / UTox) according to clinic protocols
• Manage non-clinical Epic InBasket messages and tasks
• Process incoming mail and faxes and route them to the right provider or team member
• Pre-fill patient paperwork and forms so providers only complete the clinically relevant sections
• Provide dedicated support for last-minute appointment rescheduling to reduce gaps in patient care
• Document accurately in the electronic health record (EHR), Epic
• Answer phone calls from patients, external providers, and pharmacies
• Provide LGBTQ-competent referrals to other health and social services
• Participate in staff meetings, community events, and organization-wide cultural competency training

Benefits

• PTO
• 10 Paid Holidays
• Leave for military service, jury duty, family and medical emergencies, becoming a parent, and bereavement
• Medical, dental, and vision insurance
• Employer-sponsored life and long-term disability insurance
• 401(k) retirement plan with 5% employer match
• Pre-tax commuter benefits
• Employee assistance program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed