Psych PBX Receptionist Front Desk Per Diem

Houston Behavioral Healthcare Hospital•Houston, TX

About The Position

Houston Behavioral Healthcare Hospital is recruiting two per diem Psych PBX Receptionists to assist with visitation, patient property, and front desk tasks. The role covers weekends, Saturday and Sunday, with day and night shifts and weekend rotations; a flexible schedule is required. The receptionist handles incoming calls and messages, maintains communication systems and records, supports administrative operations, and facilitates visitor check-in and screening while helping maintain an organized lobby.

Requirements

High school diploma or equivalent.
One year of experience in behavioral healthcare or customer service.
Proficient verbal and written communication, with a professional and respectful approach.
Competency with multi-line telephone systems and basic problem-solving techniques.
Ability to handle concurrent responsibilities and prioritize effectively in demanding situations.
Reliability and discretion when handling confidential materials.
Commitment to high-quality customer service and caller satisfaction.
Flexible schedule.
Team-player attitude.

Nice To Haves

Bilingual ability.

Responsibilities

Answer incoming calls promptly, screen them appropriately, and direct them to the relevant person or department.
Provide information about services and company policies, and address caller concerns professionally.
Accurately capture and promptly deliver verbal and written messages.
Monitor the PBX system, resolve basic technical issues, and refer complex problems to the IT department.
Maintain an accurate internal phone directory with current extensions and contact information.
Maintain code logs and visitation logs.
Manage intercoms and two-way radios.
Respond professionally and appropriately to urgent or sensitive calls, including emergencies.
Perform clerical tasks such as filing, data entry, and photocopying.
Facilitate visitor check-in, explain visitation procedures, and assist with patient property documentation.
Maintain an organized and clean lobby, manage visitor traffic, conduct security screening, escort visitors to designated areas, and identify prohibited items.
Perform other duties as required.