Front Desk & Pbx Clerk

PENN Entertainment • Jackpot, NV

2d

About The Position

The Front Desk & Pbx Clerk supports hotel and casino guests by handling front desk tasks, incoming calls, player accounts, and guest inquiries. The role requires timely completion of duties according to department standards, adherence to guest-service and property policies, and compliance with uniformed appearance standards. Team members are expected to maintain a neat and well-stocked work area, handle cash and paperwork properly, and present a positive, professional image. The position also includes assisting with training new team members.

Requirements

• Must be at least 17 years of age.
• Must comply with uniformed appearance standards while on duty.

Nice To Haves

• High school diploma or equivalent.
• Prior cash-handling experience.
• Prior computer experience.
• Experience with POS, data entry, Microsoft programs, Windows, and the internet.

Responsibilities

• Complete job tasks in a timely manner according to department standards.
• Follow department and property policies and procedures regarding guest service.
• Greet guests promptly with a smile and pleasant disposition.
• Date-stamp, sort, and rack incoming mail and messages.
• Maintain records of room availability and guest accounts manually or by computer.
• Compute bills, collect payments, and make change for guests.
• Post and correct charges to guest folios when needed.
• Make and confirm guest room reservations.
• Assist with group sales efforts as specified by Hotel Leadership.
• Complete reports as assigned by a supervisor.
• Answer incoming calls routed to the operator professionally and knowledgeably, alert other operators to calls holding, and direct calls to the proper extension.
• Make paging announcements clearly and professionally.
• Establish player accounts according to data-entry guidelines, issue cards, and explain the program.
• Update player accounts when information changes and obtain missing information.
• Answer questions about the MyChoice program, packages, transportation, parking, facilities, hotels, restaurants, shopping, directions, events, and promotions.
• Stay familiar with menu items, pricing, operating hours, and current specials.
• Keep the work area, including the hotel lobby, neat, clean, and stocked with necessary supplies.
• Turn in cash and accounting paperwork according to proper procedures, keeping it neat and organized.
• Maintain a positive and professional image.
• Learn the different coupons and their expiration dates.
• Assist with training new team members until they are proficient and meet Cactus Petes Casino standards.

Benefits

• Wellness programs supporting team members' financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed