FRONT DESK & PBX CLERK

Cactus Petes • Jackpot, NV

3d

About The Position

The Front Desk & PBX Clerk provides guest service at the front desk and by telephone, handling guest inquiries, room reservations, payments, mail and messages, player accounts, and information about property services and promotions. The role follows department and property guest-service standards, maintains a professional uniformed appearance, completes assigned reports and paperwork, and keeps the work area neat, clean, and stocked. Team members may also assist with group sales and train new team members.

Requirements

• Must be at least 17 years of age.
• Prior computer experience is required.

Nice To Haves

• High school diploma or equivalent preferred.
• Prior cash-handling experience preferred.
• Experience with POS, data entry, Microsoft programs, Windows, and the internet preferred.

Responsibilities

• Complete job tasks in a timely manner according to department standards.
• Follow department and property policies and procedures for guest-service standards.
• Comply with uniform and appearance standards while on duty.
• Greet guests promptly with a smile and pleasant disposition.
• Date-stamp, sort, and rack incoming mail and messages.
• Track room availability and guest accounts manually or by computer.
• Compute bills, collect payment, and make change for guests.
• Post and correct charges to guest folios when needed.
• Make and confirm room reservations.
• Assist with group sales efforts as directed by Hotel Leadership.
• Complete reports assigned by a supervisor.
• Answer incoming calls routed to the operator professionally and knowledgeably, and alert other operators to calls on hold.
• Direct calls to the appropriate extension.
• Make paging announcements clearly and professionally.
• Create accurate player accounts according to data-entry guidelines, issue cards, and explain the program.
• Update player account information and obtain missing information.
• Answer questions about the MyChoice program, packages, transportation, parking, facilities, hotels, restaurants, shopping, directions, events, and promotions.
• Learn menu items, prices, hours of operation, and current specials.
• Keep the work area, including the Hotel Lobby, neat, clean, and stocked with supplies.
• Submit cash and accounting paperwork according to proper procedures in a neat and organized manner.
• Maintain a positive and professional image.
• Learn the different coupons and their expiration dates.
• Assist in training new team members until they are proficient and meet Cactus Petes Casino standards.

Benefits

• Day-one medical coverage may be available, depending on position.
• 401(k) matching may be available, depending on position.
• Annual performance bonus may be available, depending on position.
• Wellness programs supporting financial, physical, and mental well-being.
• Paid time off earned according to local policy and increased with length of employment.
• Career growth and support to expand career possibilities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed