PSS Onboarding Specialist

Ochsner Health•New Orleans, LA

About The Position

The PSS Onboarding Specialist supports a smooth, organized onboarding experience and serves as the primary point of contact for new hires and department leaders. The role builds working relationships, coordinates onboarding tasks, and ensures required documents, checks, and orientation activities are completed accurately and on time. It works closely with recruiting and leadership to maintain onboarding trackers, support organization-wide processes, and keep workflows efficient. The specialist also monitors post-onboarding survey results to identify opportunities to improve the onboarding journey. The position requires an associate’s degree, although a high school diploma plus two additional years of related experience may be accepted in lieu of the degree. One year of recruitment support or closely related HR support experience is required. The role requires knowledge of provider onboarding workflows and tracking systems, strong organizational, communication, and collaboration skills, familiarity with policies and compliance requirements, accuracy in documentation, troubleshooting ability, and discretion when handling sensitive employee information. This is sedentary work involving sitting most of the time, with occasional walking or standing and occasional exertion of up to 10 pounds. Routine work involves no exposure to blood, body fluid, or tissue, and no emergency care or first aid duties. Because the role is in a healthcare setting, there may be occupational risk of exposure to hazardous medications or waste, depending on job duties. The job description does not specify a remote, hybrid, or onsite work arrangement; applicants are directed to consult the job description for that information.

Requirements

Associate’s degree; a high school diploma plus two additional years of related experience may be accepted in lieu of the degree.
One year of experience in recruitment support or closely related HR support.
Knowledge of provider onboarding workflows, including new-provider orientations, documentation, and onboarding timelines.
Experience using provider tracking systems.
Strong organizational skills to manage multiple physician and APP onboarding tasks, deadlines, and documentation.
Excellent communication skills for collaborating with new hires and onboarding stakeholders.
Strong collaboration skills with teams and stakeholders involved in recruitment and onboarding.
Understanding of company policies, employment laws, and compliance requirements.
Ability to maintain accurate documentation and comply with legal requirements.
Ability to troubleshoot onboarding issues and escalate when necessary.
Ability to handle sensitive employee information securely.
Ability to perform sedentary work, including sitting most of the time and occasional lifting, carrying, pushing, or pulling of up to 10 pounds.

Responsibilities

Build relationships with new hires, hiring managers, and other stakeholders to support the onboarding function.
Serve as the primary point of contact during onboarding and provide high-level support to department leadership and new hires.
Manage multiple onboarding tasks, deadlines, and documentation efficiently.
Partner with recruiting team members and leadership to create and update new-hire trackers, collect candidate documents, conduct background checks, and organize new-provider orientation.
Support organization-wide strategies and processes.
Oversee post-onboarding survey results.
Perform other duties as assigned.
Comply with all policies and standards.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance-related concerns.