PSS Manager

Eurofins USA PSS Insourcing Solutions•Malvern, PA

About The Position

The PSS Manager leads direct reports, group leaders, and their teams while serving clients in technical settings such as laboratories or manufacturing facilities. The role coordinates team schedules and training, organizes technical resources and staffing to meet client goals and deadlines, and ensures quality, efficiency, coverage, and productivity in laboratory operations. The manager supports department business operations and financial responsibilities as defined by the department Director, and stays current on relevant science and technology to advise client contacts knowledgeably. The position requires client service, collaboration, strong communication, and attention to detail. It is a full-time role with 8-hour days, Monday through Friday, core hours between 9:00 a.m. and 3:00 p.m., and potential overtime or flexed hours as needed. Candidates living within commuting distance of Malvern, Pennsylvania, are encouraged to apply.

Requirements

Bachelor’s degree in biotechnology, biology, chemistry, or another science-related concentration, or equivalent directly related experience.
At least 3 years of hands-on related experience.
Leadership experience and strong leadership skills.
Strong understanding of day-to-day business operations.
Strong client service, teamwork, and collaboration skills.
Strong computer, scientific, and organizational skills.
Excellent oral and written communication and attention to detail.
Ability to work independently and as part of a team; self-motivation, adaptability, and a positive attitude.
Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies.
Authorization to work indefinitely in the United States without restriction or sponsorship.

Nice To Haves

Business management education or experience.
Scientific background, preferably in separations and characterization methods such as liquid chromatography, capillary electrophoresis, and spectrophotometry.

Responsibilities

Lead direct reports, group leaders, and their teams in client technical settings, including laboratories or manufacturing facilities.
Hold monthly meetings with each direct report, the Eurofins department, and client managers.
Disseminate administrative communications.
Apply the highest quality standards in all areas of responsibility.
Handle financial responsibilities as defined by the department Director.
Demonstrate and promote the company vision.
Plan proactively and multitask to maximize productivity.
Meet quality and productivity metrics and demonstrate teamwork and collaboration.
Lead teams, set schedules, and train employees in the client environment.
Organize technical resources and staff to accomplish client goals within deadlines.
Ensure laboratory operations adhere to high quality and efficiency standards.
Ensure workload coverage and maximize employee and team performance using management operating systems to gain efficiencies.
Assist the Director with business operations as needed.
Stay current on relevant science and technology and consult knowledgeably with client contacts.
Foster positive team morale and collaboration across working environments.