PSP Relationship Manager

Videoslots•Malta, MT

About The Position

The PSP Relationship Manager owns the company’s payment strategy across several markets and brands, with the aim of continuously improving the customer journey. This role handles the overall product improvement through in-depth data analysis. The PSP Relationship Manager also helps implement and improve the OSO procedure and gives essential input in how to help the acceptance rate and the CX.

Requirements

Relevant experience in PSP management and experience in iGaming payments.
Excellent negotiation and communication skills.
Sound knowledge of the various payment methods available and their acceptance by market.
Experienced in cashier and payment provider integrations.
Knowledge of JIRA & PIQ and Microsoft Office Tools especially Excel and/or databases and PowerBI.
Excellent analytical skills.
Enjoys working under pressure in a fast-paced environment.
Can work independently as well as part of a team.
Self-motivated and takes ownership.

Responsibilities

Working closely with the Senior Management, focusing on the Group’s payment strategy across all brands.
Assisting in payments projects, researching, testing new products, identifying payments trends and areas of improvement, and making recommendations accordingly.
Managing and nurturing relationships with PSPs and negotiating fees.
Informing key stakeholders on a timely basis of new payment providers and any new features.
Liaising with a variety of stakeholders across the business related to payments roadmap, PSP integrations etc.
Being the main point of contact during onboarding, filing application forms, providing documents and integration of new payment services.
Constantly analysing daily performance by putting in place daily reporting.
Improving the cashier and searching for new payment solutions through competitor analysis as well as personal research.
Monitoring and liaising with payment providers to maximize acceptance rate, reducing chargebacks whilst minimizing risk.
Providing the necessary training to key stakeholders following the roll-out of new methods and/or new features.
Resolving technical issues, managing bugs, and supporting internal product and tech teams throughout various stages.
Providing ad hoc reports as requested by key stakeholders.
Any other task/responsibility which may be related and/or connected to the role of PSP Relationship Manager