Provider Services Coordinator - PHLpreK

PHMC•Philadelphia, PA

11d

About The Position

The Provider Services Coordinator implements PHLpreK contract management policies and procedures for providers subcontracted to the PHMC PHLpreK Contract Entity. The role conducts contract monitoring activities, including review and approval of monitoring protocols, desk audits, and provider file reviews. The Coordinator supervises Provider Services Specialists and supports the integrity and consistency of monitoring, collection of data to assess contract compliance, review of corrective action plans, and recommendations for changes to contract terms based on program performance. The role also guides referrals to Quality Supports when providers need help improving compliance with PHLpreK deliverables. Reporting directly to the Provider Services Manager, the Coordinator works closely with the PHLpreK management team and PHMC Fiscal department. The Coordinator oversees invoicing, fiscal reporting, compliance tracking, staff development, and communication of provider contract rules and requirements. The position supports continuous quality improvement and program management, and may require attendance at evening or weekend meetings or trainings and travel.

Requirements

Bachelor’s degree in human services, social work, education, business administration, or a related field.
Three years of related experience in human services, early childhood, education, government, or a related field.
At least two years of management and supervision experience.
Knowledge of general office policies, procedures, and work methods.
Knowledge of administrative, auditing, bookkeeping, and accounting principles and practices.
Knowledge of personal computers and networked systems, including database management, tracking, and reporting applications in a human services or similar environment.
Ability to coordinate multiple tasks and manage a variety of projects simultaneously.
Ability to communicate effectively and professionally with employees, other professionals, and government agencies in writing, by telephone, and in person.
Ability to pass a health examination and criminal background check.
Ability to work effectively with minimal daily guidance.
Knowledge of community resources.
Successful experience working in a team setting.
Ability to present a positive image of the organization to members of the community.
The position may require attendance at weekend or evening meetings or trainings and may involve travel.

Nice To Haves

Master’s degree.

Responsibilities

Coordinate Provider Services Specialists’ work implementing policies and procedures for invoicing, contract monitoring, and auditing in accordance with contractual requirements.
Ensure staff compliance with applicable laws and regulations, funder requirements, and PHMC contract-management standards.
Develop specialists’ ability to conduct effective contract monitoring and create corrective action plans to address contractual noncompliance.
Collect data and report trends in provider noncompliance; advise specialists and the Provider Services Manager on escalation or referral to supports.
Implement an invoicing system that supports timely and accurate provider invoices and payments.
Provide accurate fiscal reports to support PHLpreK Intermediary budget planning and management.
Prepare monthly reports on contract compliance measures and analysis to support program management.
Track and report subcontractor compliance with fiscal benchmarks, including obligation, auditing, and fiscal close-out benchmarks.
Assist the Provider Services Manager with PHLpreK budget, finance, and audit report requests and the monthly invoice to the Office of Children and Families.
Provide tools, training, and resources so Provider Services Specialists understand PHLpreK provider contract rules, protocols, and guidelines.
Provide tools, training, and resources to PHMC-contracted providers on contracting, reporting, invoicing, auditing, and annual reconciliation requirements.
Ensure contract rules, protocols, and guidelines are applied consistently by PHMC PHLpreK Provider Services staff.
Seek opportunities and cultivate partnerships that expand program service value in alignment with funder priorities and guidance.
Recruit, train, mentor, and supervise staff using established performance expectations.
Provide staff guidance and leadership to promote high standards of program quality.
Engage in ongoing professional development to support continuous quality improvement and the application of research to program operations.
Supervise and evaluate direct reports through observation, meetings, and data reviews.
Establish and maintain performance management and professional development processes for program staff.
Perform other duties as assigned.