Provider Services Coordinator - PHLpreK

Public Health Management Corporation•Philadelphia, PA

11d

About The Position

The Provider Services Coordinator implements PHLpreK contract management policies and procedures for providers subcontracted to the PHMC PHLpreK Contract Entity. The role performs contract monitoring activities, including reviewing and approving monitoring protocols, desk audits, and provider file reviews. The Coordinator supervises Provider Services Specialists who manage caseloads of PHLpreK providers contracted directly with PHMC, and ensures the integrity and fidelity of monitoring and the collection of data needed to assess and maintain contract compliance. When needed, the Coordinator reviews and approves provider corrective action plans and recommends changes to contract terms based on program performance. The Coordinator also guides specialists in referring providers to Quality Supports when compliance with PHLpreK deliverables needs improvement. Reporting directly to the Provider Services Manager, the Coordinator works closely with the PHLpreK management team and PHMC Fiscal department. The position leads staff performance and development, supports provider understanding of contract requirements, and contributes to program quality and effective fiscal and contract management.

Requirements

Bachelor’s degree in human services, social work, education, business administration, or a related field.
At least three years of related experience in human services, early childhood, education, government, or a related field.
At least two years of management and supervision experience.
Knowledge of general office policies, procedures, and work methods.
Knowledge of administrative, auditing, bookkeeping, and accounting principles and practices.
Knowledge of personal computers and networked systems, including database-management, tracking, and reporting applications in a human-services or similar environment.
Ability to coordinate multiple tasks and manage a variety of projects simultaneously.
Ability to communicate effectively and professionally in writing, by telephone, and in person with employees, other professionals, and government agencies.
Ability to pass a health examination and criminal background check.
Ability to work effectively with minimal daily guidance.
Knowledge of community resources.
Successful experience working in a team setting.
Ability to present a positive image of the organization to community members.
This position may require attendance at weekend or evening meetings or trainings and may involve travel.
The job includes normal physical demands associated with office work, including bending, lifting, and carrying.

Nice To Haves

Master’s degree.

Responsibilities

Coordinate Provider Services Specialists’ work implementing policies and procedures for invoicing, contract monitoring, and auditing in accordance with contractual requirements.
Ensure staff compliance with applicable laws and regulations, funder requirements, and PHMC contract-management standards.
Develop specialists’ ability to conduct effective contract monitoring and create corrective action plans to address contractual noncompliance.
Collect and report data on noncompliance trends across assigned providers, and recommend escalation or referrals to supports to specialists and the Provider Services Manager.
Implement an invoicing system that supports timely and accurate provider invoices and payments.
Provide accurate fiscal reports to support PHLpreK Intermediary budget planning and management.
Prepare monthly contract-compliance reports and analysis to support program management.
Track and report subcontractor compliance with fiscal benchmarks, including obligation, auditing, and fiscal close-out benchmarks.
Assist the Provider Services Manager with PHLpreK budget, finance, and audit reporting requests and the monthly invoice to the Office of Children and Families.
Provide tools, training, and resources so Provider Services Specialists understand PHLpreK provider contract rules, protocols, and guidelines.
Provide tools, training, and resources to help contracted PHLpreK providers comply with contracting, reporting, invoicing, auditing, and annual reconciliation requirements.
Ensure contract rules, protocols, and guidelines are applied consistently by PHMC PHLpreK Provider Services Staff.
Seek opportunities and cultivate partnerships to expand program-service value in alignment with funder priorities and guidance.
Recruit, train, mentor, and supervise staff using established performance expectations.
Guide and lead staff in meeting high program-quality standards.
Engage in ongoing professional development to support continuous quality improvement and the application of research to program operations.
Supervise and evaluate direct reports through observation, meetings, and data reviews.
Establish and maintain performance-management and professional-development processes for program staff.
Perform other duties as assigned.