Provider Coordinator

Allina Health System • Coon Rapids, MN

2d • Onsite

About The Position

The Provider Coordinator maintains systems essential to daily operations that support patient care. The role schedules and coordinates appointments, procedures, and tests; maintains and communicates department and provider schedules; and provides department support to promote efficient clinical operations and a positive patient experience.

The position may schedule or reschedule appointments and procedures across multiple providers, enter scheduling documentation in the electronic medical record, verify insurance, obtain prior authorizations, register patients, arrange interpreter services, and manage scheduling tools and calendars. Administrative support may include reception and patient check-in, telephone coverage, insurance tracking, maintaining the lobby and department records, supporting reporting and regulatory compliance, and assisting with training materials and physician-related administrative tasks.

The coordinator also prepares charts by reviewing records for missing outside documents, checking consent forms, obtaining records from document sources, and scanning and indexing records into the electronic medical record. Other duties may be assigned.

Requirements

• Must be at least 18 years of age.
• Must have the education and/or experience needed to meet the required functional competencies listed in the job description.

Nice To Haves

• High school diploma or GED.
• Post-secondary education in a medical field.
• Two to five years of experience in a medical office, including administrative support, scheduling, and customer service.
• Working knowledge of Microsoft Suite and electronic medical records.

Responsibilities

• Schedule and reschedule patient appointments, procedures, diagnostic tests, surgeries, hospital admissions, and related appointments across multiple providers.
• Enter scheduling documentation in the electronic medical record as needed.
• Verify insurance, obtain prior authorizations, and register patients as needed.
• Manage patient outcome tools, including preparation and distribution, as needed.
• Create, delete, and modify schedule versions and calendars to reflect provider schedule changes.
• Arrange interpreter services for patients as needed.
• Provide department reception and patient check-in as needed.
• Provide telephone coverage and route messages appropriately.
• Track insurance verification across multiple systems as needed.
• Maintain the lobby area as needed.
• Ensure patient documentation is complete and manage an insurance or referral work queue.
• Organize and maintain department records, manuals, and patient education materials.
• Participate in patient data reporting and compliance with regulatory standards.
• Create and maintain training materials for new and current employees as needed.
• Assist physicians with reimbursements and expense reports, credentialing, charge capture, and medical records as needed.
• Review patient records to identify needed outside documents and review consent forms to ensure they are updated with the patient.
• Contact document sources, obtain records, and scan and index them into the electronic medical record.
• Perform other duties as assigned.

Benefits

• Medical and dental benefits.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support and benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed