PROvider Rotation Specialist

Lowe's Home Centers•Mooresville, NC

7d•Onsite

About The Position

The PROvider Rotation Specialist supports a centralized PROvider rotation management model by researching rotation change requests and completing related activities in the portal and other systems. The role collaborates with Service Providers, field teams, and other stakeholders to complete work accurately and on time, while meeting defined performance standards. Success requires a customer-first mindset, strong attention to detail, comfort working across teams, and the ability to learn and use systems and tools in a fast-paced environment. The position is based at Lowe’s headquarters in Mooresville, North Carolina. The corporate office offers opportunities to collaborate and provides amenities including walking areas, food and coffee, workout facilities, and check-up services.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
Up to 1 year of experience in an office administrative environment, high-volume retail, service support, or a similar work environment.
High attention to detail and accuracy.
Customer-first mindset and ability to collaborate with multiple teams.
Ability to learn and use new systems and tools in a fast-paced environment.

Nice To Haves

Bachelor’s degree in Business, Communications, Marketing, or a related field.
Two years of experience in the remodeling or construction industry.
Lowe’s store experience.
Experience using MS Dynamics or a similar customer relationship management (CRM) tool.

Responsibilities

Research, identify, and complete PROvider rotation activities in multiple systems.
Collaborate cross-functionally to gather information and complete assigned tasks or projects.
Validate that PROviders have appropriate licensing, certifications, and insurance before completing rotation activities.
Use a system-based work queue to identify activities ready for review, research, and execution.
Use internal project management systems to obtain and verify information related to PROvider rotation change requests.
Review information provided by others for completeness and accuracy according to defined criteria.
Complete daily and weekly assigned tasks with attention to detail, working with the direct manager to resolve competing priorities, open questions, or concerns.
Help formalize and document rotation management processes and procedures within the assigned area, and provide ongoing training support.
Communicate weekly with stakeholders about rotation management progress, wins, and challenges.
Provide peers and leadership with relevant, timely information to support their decisions and work activities.
Identify and share continuous-improvement recommendations with the manager to improve customer, employee, and PROvider experiences.
Provide SMART customer service through daily execution of Lowe’s customer service policies, procedures, and programs.
Organize work processes for efficient workflow while collaborating with Service Providers, field teams, and peers.
Use experience supporting the program to suggest improvements to the centralized rotation management model.
Perform other duties as assigned.