Provider Clinical Operations Consultant, Senior Associate

PricewaterhouseCoopers • Atlanta, NY

1d

About The Position

As a Provider Clinical Operations Consultant, Senior Associate, you will support healthcare provider clients in modernizing clinical operations. Your work may cover patient access, utilization and capacity management, service line performance, and technology-enabled workflow integration. You will analyze complex problems, manage assigned workstreams, develop deliverables, build client relationships, mentor junior team members, and navigate ambiguity with sound judgment and professional skepticism.

Within PwC’s Advisory practice in the Health Services sector, you will use operations consulting methods to improve business processes, support clinical care delivery, and advance technology implementation efforts such as Epic and Cerner. You will work on provider business operations initiatives tied to scheduling, revenue cycle, and administrative services, using data, stakeholder input, and broader business context to inform recommendations and move work forward. The position requires up to 80% travel.

Requirements

• At least a Bachelor's degree.
• At least 4 years of experience.

Nice To Haves

• Preference for a field of study such as Accounting, Actuarial Science, Analytics/Data Science, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Government/Public Policy, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, or Risk Management/Insurance.
• Client-facing operations consulting experience in health services settings.
• Experience analyzing provider workflows, access, capacity, and service line performance.
• Experience applying change management and process improvement in clinical operations.
• Experience using business data analytics and performance metrics to guide recommendations.
• Experience supporting technology-enabled workflow redesign with Epic or Cerner.
• Experience mentoring junior team members while navigating ambiguity and shifting priorities.

Responsibilities

• Lead provider clinical operations workstreams that improve efficiency, reduce cost, and support scalable execution across healthcare delivery settings.
• Manage assigned deliverables for clinical modernization engagements, including workflow redesign, service delivery model assessment, and implementation support.
• Apply operations management, process improvement, and quality standards methods to assess current-state operations and identify areas for improvement.
• Analyze business data, performance metrics, and operating findings to develop recommendations for patient access, utilization, and capacity management.
• Support technology-enabled workflow integration across platforms such as Epic and Cerner.
• Build client relationships through active listening, clear communication, and responsive issue resolution during engagement delivery.
• Guide junior team members on assigned tasks, review work outputs, and provide feedback to improve accuracy and consistency.
• Coordinate project resources and engagement activities to track progress, surface risks, and maintain momentum across multiple workstreams.
• Interpret changes in healthcare operations and apply business context to improve clinical care, reimbursement, and clinician experience.

Benefits

• Medical, dental, and vision benefits.
• 401(k).
• Holiday pay.
• Vacation.
• Personal and family sick leave.
• Annual discretionary bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior