Associate & Provider Engagement Consultant
About The Position
The Associate and Provider Engagement Consultant serves as a strategic liaison between associates, providers, and organizational leaders to drive changes that enhance engagement, satisfaction, operational efficiency, and outcomes. The role supports engagement initiatives, facilitates collaborative communication, and ensures alignment with organizational goals and regulatory standards. The consultant is expected to treat patients, families, visitors, and employees with respect, dignity, kindness, and empathy, regardless of cultural background. The role supports the design and implementation of associate engagement efforts, including the iCARE program, engagement surveys, rounding, focus groups, interviews, workshops, reports, and improvement plans. As an internal consultant and change agent, the position uses data and research to assess needs, recommend solutions, guide decisions, manage stakeholder relationships, facilitate teams, and oversee project deliverables. It also establishes and maintains a knowledge base of relevant engagement best practices.
Requirements
- Bachelor’s degree.
- Three to five years of customer service experience.
- Six years of job-related experience.
- Two years of experience managing complex projects.
- Experience leading and facilitating work groups and teams.
- Demonstrated experience with associate engagement initiatives.
- Excellent verbal and written communication skills.
- Basic computer knowledge, including Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook.
- Positive, professional, and respectful customer service demeanor.
- Ability to explain processes and experiences visually.
- Ability to use data to generate insights and ideas.
- Ability to assess problems and identify solutions.
- Ability to work with clinical and non-clinical stakeholders to improve associate engagement.
Responsibilities
- Provide administrative support for the iCARE program and analyze its activities.
- Collaborate with leadership teams and Human Resources on associate engagement support design and the rounding process.
- Conduct focus groups, interviews, and field studies to assess engagement and identify opportunities for improvement.
- Prepare and conduct associate engagement design workshops as needed.
- Produce engagement reports and use data to generate insights and ideas.
- Synthesize data and research on best practices for associate engagement design; report findings to key stakeholders.
- Identify opportunities to improve associate engagement and work with leadership teams to perform due diligence.
- Conduct regular rounding and check-ins with frontline staff and their leaders.
- Build and analyze the associate engagement survey platform, including system communications and response-rate monitoring.
- Use appropriate tools and templates to support engagement design.
- Collect system-wide associate engagement data to identify potential improvement opportunities.
- Participate in, collaborate on, and assist with coordinating service awards events.
- Implement engagement improvement plans across St. Elizabeth hospitals and St. Elizabeth Physicians.
- Serve as an internal consultant to associate engagement performance teams and councils; analyze needs, identify solutions, support decision-making, and monitor initiative effectiveness and impact.
- Apply process improvements and learning initiatives as appropriate, using adult learning theories and methodologies when relevant.
- Collaborate with stakeholders and guide team members in creating project deliverables; manage stakeholder communications and relationships throughout project cycles.
- Facilitate project and council discussions and keep members informed.
- Develop tools, plans, and tracking processes for engagement improvement efforts; independently create work plans and project deliverables.
- Oversee work products created by others to ensure quality, and perform problem analysis and solution development.
- Establish and maintain an in-house knowledge base of relevant engagement best practices and share it with leaders and teams.
Benefits
- Competitive pay and comprehensive health coverage within the first 30 days.
- Generous paid time off and flexible work schedules.
- Retirement savings with employer match.
- Tuition reimbursement and professional development opportunities.
- Wellness, mental health, and recognition programs.
- Career advancement through mentorship and internal mobility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
