Provider Clinical Operations Consultant, Senior Manager

PricewaterhouseCoopers•Atlanta, NY

About The Position

As a Provider Clinical Operations Consultant, you will lead provider clinical modernization efforts within PwC’s Advisory practice. You will help healthcare organizations improve clinical operations, technology-enabled workflows, patient access, utilization and capacity management, and service line performance. As a Senior Manager, you will lead large projects, guide multidisciplinary teams, and advise clients on operating model design, transformation initiatives, and practical use of platforms such as Epic and Cerner to support care delivery and patient and clinician experiences. You will bring operational redesign, workflow integration, and sector-focused knowledge together to advance priority initiatives and develop solutions aligned with clinical and business goals. The position requires up to 80% travel.

Requirements

At least a bachelor's degree.
At least 8 years of experience.

Nice To Haves

Preference for study in one or more of these fields: Accounting, Actuarial Science, Analytics/Data Science, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Government/Public Policy, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, or Risk Management/Insurance.
Health services operations consulting experience in clinical modernization.
Epic Systems knowledge applied to workflow redesign and service delivery improvement.
Experience leading complex client conversations across provider operations and transformation.
Ability to translate business performance metrics into actionable operational insights.
Experience driving change management, process improvement, and operational excellence initiatives.

Responsibilities

Lead clinical operations modernization efforts for healthcare providers, aligning workflow redesign with patient access, utilization, capacity, and service line priorities.
Advise clients on operating model design, service delivery models, and process improvement opportunities that support care quality and reimbursement goals.
Translate Epic system capabilities into practical workflow changes across clinical and operational teams.
Guide large project workstreams from planning through execution, balancing scope, timing, risks, and resource needs.
Analyze business performance metrics and operating effectiveness findings to identify breakdowns and shape improvement actions.
Coordinate cross-functional stakeholder input to resolve complex operational issues and advance transformation initiatives.
Apply change management methods to support adoption of new processes, tools, and clinical technology enhancements.
Develop client presentations, executive updates, and workshop materials that communicate priorities, findings, and next steps.
Coach team members through problem solving, delivery planning, and issue resolution across multiple workstreams.
Monitor delivery quality, activity progress, and implementation outcomes across clinical operations and technology-enabled initiatives.