Provider Adoption / Onboarding Specialist

CVS Health • Washington, DC

3d • $54,300 - $145,860

About The Position

This role within Interoperability drives provider adoption and onboarding of clinical data connections within an assigned region. Working closely with Network, providers, and internal teams, the specialist moves providers through onboarding, strengthens adoption, resolves barriers, and improves performance. The role serves as a regional execution lead for provider engagement by advancing connection opportunities, coordinating onboarding activity, and keeping work moving across provider-facing and internal partners. It translates enterprise priorities into practical execution plans that improve provider adoption, reduce administrative burden, and support current Interoperability priorities.

Requirements

• Strong partnership, collaboration, communication, negotiation, and relationship management skills, with the ability to work effectively across providers, Network, internal business partners, and senior leaders.
• Strong project management skills, including planning, prioritization, coordination, and management of multiple initiatives across competing timelines.
• Experience maintaining tracking, reporting, and communication processes and using performance data to support stakeholder discussions and business decisions.
• Demonstrated strength in problem solving, process improvement, and navigating ambiguity in a cross-functional environment.
• Knowledge of Electronic Health Record systems, Health Information Exchange concepts, and the health insurance industry.
• At least 3 years of experience in healthcare, insurance, or healthcare consulting and/or completion of the General Management Development Program (GMDP) with a combination of other relevant experience.

Nice To Haves

• Experience driving provider onboarding and engagement, including outreach, meeting coordination, provider communications, and activation support.
• Bachelor’s degree in business, healthcare administration, health information management, public health, or a related field.

Responsibilities

• Drive provider adoption and onboarding of Interoperability clinical data connections within an assigned region.
• Lead provider engagement activities, including outreach, introductory conversations, implementation meetings, provider-facing calls, follow-up communications, and activation support.
• Communicate connection opportunities, capabilities, and value to strengthen provider understanding and adoption.
• Build working relationships across Interoperability, Network, Provider Experience, and other internal teams to align on provider needs, priorities, and execution plans.
• Coordinate onboarding activity across providers and internal teams to maintain progress toward activation.
• Maintain tracking, reporting, and communication processes that support onboarding progress, connection status, and stakeholder visibility.
• Share dashboards, scorecards, and performance insights with providers and internal stakeholders to highlight opportunities, inform decisions, and support better outcomes.
• Drive barrier resolution by coordinating with internal partners, surfacing issues, and helping move stalled work forward.
• Identify workflow inefficiencies and support process improvements that simplify work and improve provider and internal team experience.
• Apply project management discipline to manage competing priorities, coordinate across workstreams, and advance execution.
• Support regional initiatives aligned to current Interoperability priorities, including efforts such as the Aetna Forward Program.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay

What This Job Offers

• Job Type: Full-time