Analyst,Provider Onboarding

CVS Health•Work At Home-Texas, TX

23h•$21 - $41

About The Position

The Provider Onboarding Navigator oversees and integrates the successful onboarding of new or reactivated providers into the Signify Health provider network. This concierge-focused role serves as the provider’s main point of contact and coordinates credentialing support, training, day-one readiness, and other onboarding activities to deliver a seamless experience with minimal disruption and quality throughput. The Navigator prioritizes and manages onboarding by region and metropolitan statistical area in alignment with Signify Health capacity and recruitment goals. The role owns provider applications and onboarding for an assigned region, state, or area; manages a book of business and related KPIs; and makes decisions about prioritization and onboarding timelines based on regional needs, state assignments, licensure type, and urgency. The Navigator creates and maintains project plans, coordinates with stakeholders, recommends courses of action to regional leadership, and identifies and addresses process gaps. The position provides provider education and individual support, including live training and materials on credentialing activities. It also coordinates credentialing paperwork, orientation, schedules, travel requirements, system access, learning modules, and supplies. Provider support may be required during standard and non-standard business hours, including daytime, nighttime, weekends, and holidays, subject to response-time commitments established by role SLAs.

Requirements

Bachelor’s degree in Business or an equivalent combination of training and experience.
Four or more years of experience working in an administrative function with competing priorities.
Experience running complex reports and presenting data to internal and external stakeholders.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Basic computer skills, including Google Office.
Accurate data-entry skills.
Strong prioritization and time-management skills.
Ability to manage multiple priorities, work well under pressure, and take direction.

Nice To Haves

Prior experience onboarding providers or company employees.
High emotional intelligence and experience navigating high-touch discussions.
Customer-centric, high-touch mindset.
Experience working in a virtual environment.
Experience using applicant tracking and credentialing software.

Responsibilities

Establish and maintain onboarding implementation processes with recruitment, credentialing, HR, IT, clinical teams, and other stakeholders.
Serve as the subject matter expert and lead for integrating providers into the organization.
Own applications and onboarding for providers in an assigned region, state, or area.
Prioritize applications and onboarding throughput based on regional needs, state assignments, licensure type, timing, and urgency.
Manage a book of business and KPIs for each onboarding stage, mitigate gaps, establish start-date timing, assess training completion, and gather accurate capacity information.
Partner with Regional Leadership at Director level and above to recommend actions that support regional, state, licensure, client, and capacity goals.
Make timely changes and recommendations to project plans or book-of-business priorities, and align decisions with affected stakeholders.
Create and maintain detailed project plans and timelines, and hold self and stakeholders accountable for deadlines and deliverables.
Educate providers on key onboarding activities, including CAQH ProView and MD-APP credentialing applications, through live training, job aids, videos, and other materials.
Identify process improvement opportunities and take initiative to develop solutions.
Build working relationships with all teams involved in onboarding.
Correspond professionally with providers by telephone and email after they accept an offer.
Provide one-to-one provider onboarding support during standard and non-standard business hours, including daytime, nighttime, weekends, and holidays, while meeting role SLA response-time commitments.
Ensure providers submit credentialing paperwork on time and follow up with candidates to advance the credentialing process.
Partner with the credentialing department to gather information and requirements.
Organize orientation, first-month schedules, travel requirements, system access, and controls.
Ensure completion of learning management system modules.
Coordinate shipping and receiving of supplies and system access.
Attend organizational, departmental, and manager meetings promptly and professionally.
Perform other duties as assigned.