Property Technology Solutions Manager

Hilton • Memphis, TN

4d • $85,000 - $110,000 • Hybrid

About The Position

The Property Technology Solutions Manager supports onboarding and lifecycle governance of third-party hotel operations systems across Consultation, Fast Track, and Full Onboarding pathways. The role coordinates vendor inputs and documentation for network architecture, cybersecurity, privacy, accessibility, contracting, approved-solution records, lifecycle reviews, and stakeholder communications, keeping technology and operational-readiness dependencies visible and aligned. This hybrid role is based near Hilton’s corporate offices in Memphis, Tennessee; Dallas, Texas; or McLean, Virginia, and requires travel up to 10%. The position reports to the Senior Manager Property Technology Services, Hotel Systems Onboarding & Vendor Management.

The manager leads assigned Consultation reviews for local, non-scaling, non-integrated solutions and coordinates Fast Track reviews for lower-risk products. Requests are escalated to Full Onboarding when scale, integration, or risk increases. The role also maintains implementation guides, comparison materials, process and workflow records, approved-solution inventory information, and communications for assigned products, pilots, regional consultations, vendor business reviews, and lifecycle changes.

Requirements

• Five years of professional work experience in Technology or a related field.
• Four years of experience with hospitality operations systems.
• Three years of experience coordinating technology onboarding, project management, process management, or risk and governance workflows.
• Three years of vendor management, product support, or application lifecycle management experience.
• Experience applying network architecture, cybersecurity, privacy, accessibility, and system integration concepts to technology reviews.
• Must be near one of the three U.S. office locations: McLean, Dallas, or Memphis; the role is hybrid.
• Travel up to 10%.

Nice To Haves

• Bachelor’s degree, or Associate’s degree plus six years of Technology-related experience, or High School Degree/GED plus twelve years of Technology-related experience.
• Seven or more years of professional work experience in Technology or a related field.
• Experience with hospitality operations systems, vendor management, product governance, application lifecycle management, or IT project and process management for complex technology solutions.
• Experience collaborating with global and regional stakeholders on hotel deployment or operational-readiness activities.
• Certified Hospitality Technology Professional (CHTP), Project Management Professional (PMP), ITIL, or equivalent professional accreditation.

Responsibilities

• Coordinate assigned third-party hotel system requests through Consultation, Fast Track, or Full Onboarding pathways, documenting adherence to Hilton standards and guardrails.
• Coordinate vendor inputs for onboarding reviews, including proposed network diagrams, network engineering review, cybersecurity and privacy assessments, accessibility requirements, and contracting documentation.
• Maintain onboarding plans, decision records, risks, dependencies, approved-solution information, and status reports to keep review outcomes and conditions visible and traceable.
• Track technology onboarding, operational-readiness, and application lifecycle activities, including gaps, dependencies, product updates, remediation, periodic reviews, vendor business reviews, and retirement or offboarding documentation.
• Partner with Property Technology Services Intake & Strategy to receive intake packages confirming requirements, sponsorship, network placement, integrations, and the recommended onboarding pathway.
• Collaborate with Global Network Engineering, Global Information Security, Privacy, HSM, Accessibility, Software Engineering, business owners, Operations, Operations Support, and Field IT to coordinate reviews and align technology and operational readiness.
• Work with vendor partners to obtain technical, security, privacy, accessibility, contracting, implementation, and lifecycle documentation and communicate documented decisions and conditions to stakeholders.
• Lead assigned Consultation reviews for local, non-scaling, non-integrated solutions and coordinate Fast Track reviews for lower-risk products, escalating requests to Full Onboarding when scale, integration, or risk increases.
• Maintain implementation guides, comparison materials, process and workflow records, approved-solution inventory information, and communications for assigned products, pilots, regional consultations, vendor business reviews, and lifecycle changes.

Benefits

• Hilton travel program with 110 nights of discounted travel and room rates as low as $40 per night at Hilton hotels.
• Employee stock purchase program allowing eligible employees to invest in Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Employee Assistance Program with free counseling and support for eligible Team Members.
• Paid time off.
• Health and welfare benefits, including health plans, dental coverage, and vision coverage.
• Retirement plans.
• Eligibility to participate in the Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions.
• Employee discount programs.
• Performance bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed