Property Support Specialist

Providence Housing Development Corp•Rochester, NY

18h•Onsite

About The Position

Under direction of the Compliance Manager, with close interaction with the Regional Manager(s), the Property Support Specialist is responsible for training and project support of the property management site personnel. This role provides overall assistance to Property Managers who have heavy workloads, special projects, or are out on PTO, and performs on-site coverage for vacant Property Manager positions, including all duties of the role of Property Manager. The specialist communicates with tenants and applicants, completes tenant income certifications, and assists with audit and inspection preparations. They also research and correct site issues, assist with lease-ups to ensure compliance with housing program requirements, and support property marketing and outreach efforts. Additionally, the role involves providing training and coaching for property managers, completing special projects, and frequent local travel, with occasional longer distances and overnight stays. The position requires maintaining physical attendance at assigned work locations during scheduled hours.

Requirements

High School Diploma / Equivalency required.
A minimum of 3 years of apartment rental/housing management experience required, preferably in affordable housing industry.
Minimum 1+ years’ compliance experience with Low Income Tax Credit (LIHTC), HUD – Section 8, HOME, and other compliance knowledge needed.
Valid NY State Driver License and access to a reliable vehicle.
Strong MS Office suite skills (Word, Excel, PowerPoint, Outlook) required.
Ability to keep accurate records and meet all required reporting deadlines.
Ability to communicate effectively – demonstrated strong verbal and oral communication skills.
Effective problem-solving skills – good listening skills; to collaborate, understand and work with employees, residents and prospective residents alike.
Resourceful – able to make decisions with appropriate guidance when needed.
Excellent organizational and time-management skills.
Flexible, adaptable, with ability to multi-task and juggle several projects at one time.
Excellent business professionalism, business judgment, common sense for handling day-to-day matters.
Ability to effectively coach, train and manage fellow employees on projects.
Work independently, as well as collaboratively in a team environment.
Commitment to agency mission statement.
Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards.
Any offer of employment will be contingent upon successful completion of a background check.

Nice To Haves

Associates degree preferred.
TCS, COS, other Housing industry certifications strongly preferred or willing to obtain.
Minimum 1-2+ years team supervision experience including coaching, training and performance management skills desired.
RealPage experience desired or other accounting or housing software programs.
Excellent customer service skills and experience interacting with all levels of fellow employees, residents, visitors, community representatives, housing authority representatives, others.
Flexibility/ability to travel throughout portfolio.

Responsibilities

Provides overall assistance to Property Managers who have heavy workloads, special projects, or are out on PTO.
Provides on site coverage for vacant Property Manager positions.
Performs all duties of the role of Property Manager.
Communicates with tenants and applicants as needed.
Completes tenant income certifications as required.
Assists Property Managers with preparations for audits and agency inspections.
Researches and correct site issues as directed.
Assists Property Managers with Lease-Ups to ensure complete implementation and compliance with housing program requirements and directives as appropriate.
Assists Property Managers with property marketing and outreach efforts.
Provides training and coaching for property managers as needed.
Completes special projects as assigned.
Frequently travels locally as required and travels longer distances with an occasional overnight stay when needed.
Completes other related property-support duties as assigned.
Maintains physical attendance at assigned work location(s) during scheduled hours.