Resident Support Specialist (property management)

Henderson Properties, Inc • Charlotte, NC

14h • Hybrid

About The Position

Henderson Properties is seeking a detail-oriented and customer-focused Resident Support Specialist to support our residents and internal operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional service. As a Customer Service Representative, you will serve as a key point of contact for residents, handling inquiries, resolving account issues, and ensuring a seamless customer experience. You’ll play an essential role in maintaining resident satisfaction while supporting day-to-day business operations.

Requirements

• 2–3 years of recent experience in a call center or customer service environment
• Experience handling customer inquiries, complaints, and account transactions
• Strong communication skills—both written and verbal
• Excellent problem-solving abilities and sound judgment
• High attention to detail with strong organizational skills
• Ability to manage multiple priorities and meet deadlines
• Proficiency in Microsoft Office (especially Excel and Word)
• Strong typing and data entry skills

Nice To Haves

• Experience with CRM or relationship databases is a plus
• A strong sense of urgency and accountability
• The ability to remain dependable under pressure
• A proactive, solutions-oriented mindset
• Commitment to delivering outstanding customer experiences
• A collaborative approach and respect for diverse perspectives

Responsibilities

• Respond to a high volume of phone calls and emails, providing prompt and professional assistance
• Manage resident inquiries, resolve account issues, and ensure timely follow-up
• Maintain accurate records and process transactions using company systems
• Enter new resident data and coordinate billing and charges with accounting
• Support move-outs and schedule property inspections with property management
• Notify residents of past-due accounts and assist with collections processes, including coordination with agencies and courts when necessary
• Build and maintain strong relationships with residents to promote satisfaction and retention
• Participate in team meetings, projects, and process improvement initiatives
• Maintain and update procedural documentation and workflows
• Assist with departmental and cross-functional projects as needed

Benefits

• 80 hours of PTO in the first year of employment, increasing to 120 hours after the first year
• Retirement Plan with up to 3% company match
• 8 Paid Holidays observed throughout the year
• Insurance options for Full Time Employees after 90 days of employment
• Flexible Working Schedules
• Option to work from home on Fridays
• Discounts on real estate sales and maintenance work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees