Property Manager

HomeServices of America•Roanoke, VA

25d

About The Position

The Property Manager builds and maintains a well-balanced portfolio of properties. The role develops partnerships with local real estate sales offices, markets property management services, and oversees property onboarding, marketing, leasing, inspections, owner communication, and property records. The Property Manager also coordinates with operations and customer experience teams and keeps informed about maintenance, inspections, and other property-related matters. The position is expected to meet company performance and behavior standards, complete responsibilities on time and with quality and professionalism, maintain productive relationships with staff, customers, and business partners, and demonstrate initiative in technical and professional development. The role requires compliance with company policies, confidentiality expectations, attendance standards, and safety practices.

Requirements

Must be licensed to practice real estate in the jurisdictions where the properties are located.
Experience in real estate, preferably in residential property management and/or a management-related field.
Excellent verbal and written communication skills.
Ability to work independently.
Ability to maintain a flexible schedule that includes both in-office and field hours.
Knowledge of property maintenance and improvements.
Knowledge of property rental values.
Ability to work effectively with team members and contractors.
Ability to lift up to 25 lbs. and load and unload materials onto and off a vehicle.
Daily travel in a personal vehicle.

Nice To Haves

College degree preferred, or equivalent combination of training and experience.
Knowledge of accounting and bookkeeping fundamentals is helpful.

Responsibilities

Cultivate partnerships with local real estate sales offices by marketing property management services to agents and managers.
Onboard new accounts and recommend improvements, pricing, and marketability strategies to property owners.
Market rental properties through the Multiple Listing Service and advise owners about showings, feedback, and applicants.
Process tenancy applicants after obtaining screening results and consulting with the owner.
Conduct, coordinate, and review property surveys and inspections for lease compliance, maintenance oversight, and lease-renewal recommendations.
Prepare management leases and ensure certified funds and security deposits are collected.
Monitor unpaid rent, ensure delinquency notices are sent, and recommend timely legal action when needed.
Coordinate and negotiate lease renewals, including recommended rent increases.
Communicate with owners about actions or funds needed to maintain properties.
Maintain property files in AppFolio and keep operations and Customer Experience teams updated on property status.
Communicate with owners regarding vacancies, leasing activity, applications, new tenants, lease renewals, and property legal matters such as HOA, condo, or formal complaints.
Stay informed about maintenance, inspections, and other items involving the property.
Meet performance and behavior expectations and complete responsibilities within expected time frames and with quality and professionalism.
Maintain positive and productive working relationships with staff, customers, and business partners.
Demonstrate the competencies needed for the role and take initiative in technical and professional development.
Follow company HR, conduct, subsidiary, and department policies and procedures, including confidentiality, attendance, and safety requirements.