Property Manager

Beacon Communities•West Roxbury, MA

13d•Onsite

About The Position

The Property Manager independently manages and resolves site-management issues at Rockingham Glen in West Roxbury, Massachusetts. The role oversees the property's financial and administrative operations, compliance with company and government requirements, leasing and occupancy processes, maintenance and safety, resident relations, marketing, and staff management. The Property Manager works collaboratively with residents, on-site and off-site human-service providers, public officials, local businesses, and agencies, and balances competing objectives in support of community building. The position reports to the Regional Vice President of Beacon Residential Management and manages direct reports as assigned. The role is classified as exempt. Physical property inspections, walking and climbing stairs, exposure to all weather conditions, and responding to after-hours emergencies are required. The employee must maintain a vehicle and a valid driver's license with an insurable driving record.

Requirements

Bachelor's degree in a related field, such as Business Administration, Real Estate, or Public Administration, or equivalent knowledge or experience.
Three years of related work experience.
Experience managing or assistant-managing a public or private apartment or condominium complex, including leasing or admissions, maintenance, management of administrative, maintenance, or contract employees, or an equivalent combination of education and experience.
Familiarity with housing management, budgeting, housing agency regulations, and, where applicable, LIHTC, HUD, and/or Public Housing programs.
Strong organizational and management skills and ability to work as a critical member of a team committed to building strong communities.
Proficiency with Microsoft Word and Excel.
Excellent verbal and written communication skills.
Self-motivated, flexible, and detail-oriented.
Ability to interact effectively with people of all ethnic and educational backgrounds, including listening and showing sensitivity to others' feelings, needs, and points of view.
Tact and courtesy in all interactions.
Ability to physically inspect the entire property, including walking and climbing stairs, and withstand all weather conditions.
Ability to respond to after-hours emergencies.
Must possess and maintain a vehicle and a valid driver's license with an insurable driving record.
Required Beacon Core Competencies: Teamwork, Integrity/Ethics, Dependability, Customer Focus, and Adaptability/Flexibility.
Required Beacon Management Competencies: Decision-Making/Judgement, Communication, Budgets/Cost Control, Managing for Results, and People Development.
Required Property Manager (Large Site) Functional Job Competencies: Job Knowledge, Problem Solving/Analysis, Interpersonal Skills, Computer Skills, and Hiring.

Nice To Haves

CPHM (Certified Public Housing Manager), LIHTC (Low Income Housing Tax Credit), or CPM (Certified Property Manager) certification is preferable.
Yardi proficiency is preferred.

Responsibilities

Manage site financial operations in accordance with company and government rules, regulations, and guidelines.
Develop, monitor, and oversee site programs, policies, plans, rules, regulations, contracts, and agreements in accordance with corporate policies.
Prepare the annual operating budget, monitor it, and make budget projections.
Prepare five- and 20-year capital needs studies.
Ensure compliance with agency regulations and documentation deadlines.
Prepare monthly management, weekly marketing, delinquency and occupancy, bad debt write-off, and expense reports.
Reconcile reports to the General Ledger; approve vendor invoices and cash receipt batches.
Monitor energy and utility consumption; authorize inventory and maintenance purchases; monitor turnovers and major replacements.
Maintain service agreements and current vendor certificates of insurance.
Complete special projects as assigned by the Regional Vice President.
Represent Beacon Communities to the public and develop partnerships with local public officials, businesses, and agencies.
Meet with the Resident Services Coordinator to establish property work plans and develop courses of action.
Respond to questions and complaints from the public.
Manage the rental program using required forms, documents, and computer programs, following company, HUD, LIHTC, and/or Public Housing guidelines to assure continued occupancy eligibility.
Oversee administration of the ADA/Section 504 reasonable accommodation policy.
Oversee leasing, income certifications and recertifications, and approval of agency billing.
Oversee move-ins and move-outs, security deposits, transfers, rent changes, and Guest Card input into Yardi.
Oversee or handle evictions when appropriate.
Oversee building and grounds maintenance and property security, ensuring grounds and units are properly maintained under company and HUD requirements.
Monitor and ensure execution of site safety, accident and insurance reporting, emergency training, and media training.
Oversee service orders in Yardi.
Foster positive and collaborative relationships with residents and coordinate services for residents' units.
Conduct resident meetings, respond to resident questions and complaints, assist with new resident orientation, investigate complaints, disturbances, and violations, and resolve problems.
Manage staff, including hiring, termination, status changes, and performance management decisions; conduct performance and compensation appraisals; and set and communicate work standards.
Conduct site inspections and update files for continued housing occupancy in accordance with company, HUD, and LIHTC rules, regulations, policies, and procedures.
Handle all aspects of site and unit inspections.
Interact with housing and human-service agency personnel.
Oversee, conduct, or coordinate marketing activities; market units to prospects and guests; complete market surveys; conduct resident-retention events and activities; and conduct outreach to local businesses and organizations.