Property Manager- Portfolio

Castle Group•Vero Beach, FL

13h

About The Position

The Portfolio Property Manager is a licensed Community Association Manager (CAM) under Florida Statute 468 and must be knowledgeable about the Florida statutes governing HOAs and condominiums. Under general supervision and in association with the Board of Directors, the manager plans, directs, recommends, creates, and implements policies and procedures to ensure that services for maintaining Association common elements are delivered to a high standard and in accordance with governing documents. The role oversees multiple smaller developer sites and is a hands-on leadership position covering Association operations, administration, finances, maintenance, and security. The manager is on call 24 hours a day, 7 days a week, for emergency consultation when incidents require management intervention. Services are directly supervised by Castle Management and performed according to the management agreement between the governing Developer Board of Directors and Castle Management, LLC. The manager is expected to provide exemplary customer service consistent with Castle Group’s values and mission. The position supervises the on-site team where applicable and works with Board members, residents, vendors, legal counsel, and other parties to support Association business. It requires travel between sites during the week, and may involve off-site training, coverage at nearby communities, and extended hours or weekends when needed.

Requirements

An active CAM license is required when managing a site in Florida.
At least two years of CAM or related business experience; more may be required depending on the community.
Intermediate to advanced knowledge of property-management accounting practices, deficit funding, and budgeting.
Intermediate skills with Microsoft Office, including SharePoint, Excel, Word, Outlook, and PowerPoint.
Knowledge of or experience with construction and home-building processes related to Certificates of Occupancy and closings.
Valid driver’s license.
Outstanding customer service, communication, and interpersonal skills.
Strong experience with conflict-resolution strategies.
Advanced time-management skills and ability to prioritize effectively amid constant changes.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Strong negotiation skills.
Ability to present and speak in public settings.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work under pressure, maintain composure, and use sound judgment during emergency, difficult, or stressful situations.
Ability to lift 30 pounds using appropriate safety procedures.
Ability to stand for long periods; work in heat, cold, wind, and rain; walk and climb stairs; handle, grasp, and feel objects; reach with hands and arms; and navigate properties and buildings quickly and easily.
Ability to type extensively and use a computer monitor, repeat wrist, hand, and finger motions, and have vision correctable to 20/20.
Ability to detect auditory and visual emergency alarms; hear, understand, and appropriately respond to verbal requests in person and by telephone; and communicate understandably and professionally in person and by telephone.
Ability to travel to different sites during the week and, as needed, to off-site training or nearby communities for staff coverage.
Ability to work extended hours and weekends if needed.

Nice To Haves

Associate’s degree with a concentration in business.
Fluency in multiple languages; this may be required depending on community needs.

Responsibilities

Implement and comply with reporting requirements in the Castle Management contract and meeting requirements under Florida Statutes 718 or 720.
Use assigned inspection checklists to routinely inspect communities and facilities for maintenance, security, violations, safety, and landscaping deficiencies.
Create and implement systems to protect Association assets and records.
Manage Association budgets and financial processes, review expenses, and prepare and submit deficit funding requests to maintain cash flow.
Assist with monthly financial reports, review them for accuracy and variance trends, maintain working knowledge of reports, and support the Treasurer with responses to financial questions.
Recommend collection actions for delinquent accounts.
Establish processes for storing and maintaining records required under Florida statute, including maintaining the Association website.
Create and implement emergency preparedness plans, including plans for weather events and natural disasters.
Solicit, review, and compile bid analyses for Board review for maintenance, construction, and other Association projects and services.
Investigate accidents and property-damage or personal-injury claims, prepare full written reports, and report them to appropriate parties within required timelines.
Liaise with legal counsel and Association vendors as needed to conduct Association business.
Review and code vendor invoices before payment, confirm work is complete satisfactorily, and ensure payments align with Board direction.
Create and implement architectural change request processes, use assigned software to engage Board or Committee members in architectural reviews, and arrange ARC meetings.
Set up or transfer Association utility accounts from the Developer.
Schedule and lead new-owner welcome meetings and orientations as needed.
Purchase equipment and supplies for site offices and lifestyle programs, if applicable.
Foster appropriate communication among Board members, residents, and Management.
Respond to resident, owner, and Board member requests within required timelines.
Directly supervise the on-site team where applicable.
Perform other duties and responsibilities as assigned.