Property Manager- Portfolio

Castle Group•Punta Gorda, FL

About The Position

The Portfolio Property Manager (PM) is a licensed Community Association Manager (CAM) under the provisions of Florida Statute 468 and must be knowledgeable about the Florida statutes governing HOAs or condominiums. Under general supervision and in association with the Board of Directors, the PM plans, directs, recommends, creates, and implements policies and procedures to ensure that services required to maintain Association common elements are provided in a first-class manner and in accordance with governing documents. The role oversees multiple smaller developer sites and is a hands-on leadership position responsible for operational, administrative, financial, maintenance, and security functions of the Associations. The PM is on call 24 hours a day, 7 days a week, for emergency consultation when incidents require management intervention. Services are under the direct supervision of Castle Management and performed as stated in the management agreement between the governing Developer Board of Directors and Castle Management, LLC. The Portfolio PM provides exemplary service consistent with Castle Group's values and mission and demonstrates outstanding customer service as a representative of Castle Royal Service. The PM directly supervises the on-site team where applicable.

Requirements

An active CAM license is required when managing a site in Florida.
At least two years of CAM or related business experience; more experience may be required depending on the community.
Intermediate to advanced knowledge of property management accounting practices, deficit funding, and budgeting.
Intermediate proficiency with Microsoft Office Suite, including SharePoint, Excel, Word, Outlook, and PowerPoint.
Knowledge of or experience with construction and home-building processes related to Certificates of Occupancy and closings.
A valid driver's license.
Outstanding customer service, communication, and interpersonal skills to build effective customer-focused relationships across the organization.
Strong experience with conflict resolution strategies.
Advanced time-management skills and the ability to prioritize tasks amid changing conditions.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Strong negotiation skills.
Ability to present and speak in public settings.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work under pressure, maintain composure, and use good judgment during emergency, difficult, and stressful situations.
Ability to lift 30 pounds using appropriate safety procedures.
Ability to stand for long periods; work in heat, cold, wind, and rain; walk and climb stairs; handle and grasp objects; reach with hands and arms; type and use a computer monitor extensively; navigate properties and buildings; and repeat wrist, hand, and finger motions.
Visual ability correctable to 20/20 and ability to detect auditory and visual emergency alarms.
Ability to hear, understand, and appropriately respond to verbal requests in person and by telephone, and to respond verbally in an understandable and professional manner.
Ability to travel to different sites during the week and, as needed, to off-site training or other communities within a reasonable commuting distance.
Ability to work extended hours and weekends if needed.

Nice To Haves

An Associate's degree with a concentration in business.
Fluency in multiple languages; this may be required depending on the community's needs.

Responsibilities

Implement and comply with reporting requirements outlined in the Castle Management contract.
Implement and comply with meeting requirements outlined in Florida Statutes 718 or 720.
Use Castle Management inspection checklists to routinely inspect communities and facilities for maintenance, security, violations, safety, and landscaping deficiencies.
Create and implement systems to protect Association assets and records.
Manage Association budgets and financial processes, review expenses, and prepare and submit deficit funding requests to ensure cash flow.
Assist with monthly financial reports, review them for accuracy and variance trends, maintain working knowledge of reports, and support the Treasurer with responses to financial questions.
Recommend collection actions for delinquent accounts.
Create and implement processes for storing and maintaining Association records required under Florida statute, including maintaining the Association website.
Create and implement emergency preparedness plans, including plans for weather-related events and natural disasters.
Solicit, review, and compile bid analysis sheets for Board review for maintenance, construction, and other community projects and services.
Investigate accidents and claims involving property damage or personal injury, prepare full written reports, and report them to the appropriate party within required timelines.
Liaise with legal counsel and Association vendors as needed to conduct Association business.
Review and code vendor invoices before payment after verifying satisfactory completion of work, and ensure payments follow the Board's direction.
Create and implement architectural change request processes, use assigned software to engage Board or Committee members during architectural review, and arrange ARC meetings.
Set up or transfer Association utility accounts from the Developer.
Schedule and lead new-owner welcome meetings and orientations as needed.
Purchase equipment and supplies for site offices and lifestyle programs, if applicable.
Foster appropriate communication among Board Members, residents, and Management.
Respond within required timelines to resident, owner, and Board Member requests.
Directly supervise the on-site team, as applicable.
Perform other duties and responsibilities as assigned.