PROPERTY MANAGER

QUANTUM RESIDENTIAL•Portland, OR

21d•$62,400 - $70,720•Onsite

About The Position

The Property Manager oversees the day-to-day activities of a multifamily development in accordance with Quantum Residential standards. The role is responsible for converting telephone and walk-in prospects into leases, maintaining and increasing occupancy, communicating with residents, and supporting a successful lease-renewal program. The Property Manager prepares weekly and monthly reports, receives and posts rents, and manages office clerical work, filing, and record-keeping systems. The position also identifies and works to meet residents’ needs. The role manages marketing and leasing activity, lease administration, resident relations, and property accounting. Where applicable, it also supports compliance with affordable-housing requirements, including LIHTC and HUD guidelines, regulatory reporting, certifications, and inspections. The Property Manager directly supervises office and maintenance staff, including approving timecards. The position is full-time, day shift, based at Albina One in Portland, Oregon, with negligible travel. Salary range: $62,400–$70,720 per year.

Requirements

High school diploma or GED.
Two years of related experience in property management or training preferred, or an equivalent combination of education and experience.
Proficiency in Microsoft Office, particularly email (desktop and web-based), Word, and Excel.
Knowledge of office management systems and procedures.
Excellent time-management skills and the ability to multitask and prioritize work.
Attention to detail and problem-solving skills.
Ability to read and interpret emails, utility billings, financial documents, instructions, rental agreements, and procedure manuals.
Ability to calculate discounts, interest, commissions, proportions, and percentages, and to perform basic arithmetic using American money and customary measures of weight, volume, and distance.
Valid driver’s license and valid liability insurance.
Ability to perform the essential duties, with reasonable accommodations where applicable.
Hiring is contingent on passing a complete background check.

Nice To Haves

Experience managing or leasing multifamily properties.
Certification in multifamily housing, such as ARM, CAM, or NALP.
Bookkeeping experience.
Ability to communicate effectively.
Safety-consciousness.
Attention to detail and preference for detail-oriented work.
Ability to work well under pressure.
Self-motivation and self-direction.
Ability to work with or without direct supervision.
Potential to become a team leader.

Responsibilities

Respond to telephone inquiries and generate prospective resident visits.
Show apartments, present available units, follow up with prospects, and use sales skills to secure leases.
Track telephone and walk-in traffic using guest cards and traffic logs.
Open models daily and walk the tour route to ensure a quality presentation.
Obtain lease information, complete lease applications, conduct credit and reference checks, and maintain lease files.
Conduct periodic market surveys as requested.
Contact residents whose leases are not current or are approaching expiration to encourage retention.
Secure at least the industry-average share of the property’s overall closed leases.
Conduct move-in inspections and review welcome packets with new residents in a timely manner.
Maintain legal records and files, and enter daily activity on daily and vacancy reports.
Prepare and process resident service requests and assist with resident concerns, including rent payments and service requests.
Assist with newsletters, promotional flyers, community activities, and events.
Ensure personnel respond to resident requests and complaints in a timely, efficient, and courteous manner.
Operate the property within the budget and financial guidelines established by the Regional Property Manager and Owner.
Collect, record, and deposit rental payments, application fees, security deposits, and other payments.
Maintain account records and journals and make bank deposits.
Help prepare required weekly and monthly reports and legal action for evictions when necessary.
Where applicable, comply with regulatory agencies and investors and ensure administrative and building operations meet their requirements.
Where applicable, conduct initial and annual recertifications, rent increases, and utility allowances in accordance with LIHTC and HUD guidelines.
Where applicable, prepare sites for MOR, REAC, Housing Quality Standards, regulatory agency, investor audits, and inspections.
Directly supervise office and maintenance staff, including approving timecards.
Perform other duties as assigned.