Property Manager - Leasing & Tax Credit

Heritage Senior Living•Madison, WI

2d•Onsite

About The Position

MSP Real Estate is seeking an organized, service-driven, and detail-oriented Property Manager to oversee the day-to-day operations of The Heights Apartments in Madison, Wisconsin. Reporting to the Area Property Manager, the position supports occupancy, regulatory compliance, financial performance, property operations, and a positive resident experience. The role covers affordable housing compliance, leasing, resident relations, financial administration, documentation, reporting, and coordination with maintenance and other team members. The Property Manager must be able to perform the essential functions of the position, with or without reasonable accommodation. The work includes sitting, standing, walking, and occasionally kneeling throughout the day; using computers, monitors, electronic records, and written documentation; following a schedule that supports property operations; and traveling to other assigned properties or company locations as needed.

Requirements

Bachelor’s degree or equivalent combination of education and relevant experience.
Strong customer-service and relationship-building skills.
Excellent organizational and time-management abilities.
Strong attention to detail and commitment to accurate documentation.
Ability to manage accounts receivable and communicate professionally about rent collection and outstanding balances.
Strong computer skills, including Microsoft Outlook and Microsoft Office applications.
Effective written and verbal communication skills.
Sound judgment and strong problem-solving and decision-making abilities.
Ability to manage multiple priorities and meet deadlines.
Ability to work independently and collaborate effectively as part of a team.
Ability to perform essential job functions, with or without reasonable accommodation, including sitting, standing, walking, and occasionally kneeling; using computers and documentation throughout the day; and traveling as needed.

Nice To Haves

1–2 years of tax-credit, affordable housing, leasing, or property management experience preferred.
Experience with LIHTC/tax-credit compliance and resident certification or recertification processes strongly preferred.

Responsibilities

Manage tax-credit applications, certifications, and annual recertifications.
Maintain compliance with applicable LIHTC/tax-credit requirements and federal, state, and company policies.
Conduct regular reviews and audits of property files and processes to ensure continued compliance.
Manage rental processes, including applications, required documentation, leases, renewals, and resident records.
Process and maintain ACH documentation for new and existing residents.
Oversee accounts receivable and rent collection activities.
Communicate professionally with residents and other responsible parties about outstanding balances and payment arrangements.
Ensure invoices and property-related bills are processed accurately and on time.
Monitor occupancy, leasing activity, and property census.
Coordinate apartment turnovers with maintenance and other team members so vacant units are prepared for new residents in a timely manner.
Use the work-order system to track apartment turnover and property needs.
Maintain accurate and complete resident, leasing, compliance, and financial documentation.
Prepare and submit operational, occupancy, financial, and compliance reports accurately and on time.
Build positive relationships with residents, applicants, families, vendors, and business partners.
Respond promptly and professionally to resident questions and concerns with a strong customer-service focus.
Support the overall appearance, operations, and success of the property.
Partner with the Area Property Manager and other MSP Real Estate team members to achieve property and organizational goals.
Travel between assigned MSP Real Estate properties or company locations as needed.