Property Manager - Leasing & Tax Credit

Heritage Senior Living•Madison, WI

2d•Onsite

About The Position

MSP Real Estate is seeking an organized, service-driven, and detail-oriented Property Manager to oversee the day-to-day operations of The Oscar Apartments in Madison, Wisconsin. Reporting to the Area Property Manager, this role balances resident relations, leasing, affordable housing compliance, financial administration, and property operations. The Property Manager helps maintain occupancy, ensure regulatory compliance, support financial performance, and create a positive resident experience. The role manages tax-credit applications, certifications, and annual recertifications; maintains LIHTC compliance; and oversees leasing, resident records, rent collection, invoices, occupancy, turnovers, documentation, and required reports. The Property Manager also responds to residents and applicants, coordinates with maintenance and other team members, and works with the Area Property Manager and MSP Real Estate colleagues to achieve property and organizational goals.

Requirements

Bachelor’s degree or an equivalent combination of education and relevant experience.
Strong customer-service and relationship-building skills.
Excellent organizational and time-management abilities.
Strong attention to detail and commitment to accurate documentation.
Ability to manage accounts receivable and communicate professionally about rent collection and outstanding balances.
Strong computer skills, including Microsoft Outlook and Microsoft Office applications.
Effective written and verbal communication skills.
Sound judgment and strong problem-solving and decision-making abilities.
Ability to manage multiple priorities and meet deadlines.
Ability to work independently and collaborate effectively as part of a team.
Ability to perform essential functions with or without reasonable accommodation, including sitting, standing, walking, and occasionally kneeling throughout the workday, and using computers, monitors, electronic records, and written documentation throughout the day.
Ability to work a schedule that supports the operational needs of the property.

Nice To Haves

1–2 years of tax-credit, affordable housing, leasing, or property management experience.
Experience with LIHTC/tax-credit compliance and resident certification or recertification processes.

Responsibilities

Manage tax-credit applications, certifications, and annual recertification processes.
Maintain compliance with applicable LIHTC/tax-credit requirements and federal, state, and company policies.
Review and audit property files and processes to ensure continued compliance.
Manage applications, required documentation, leases, renewals, and resident records.
Process and maintain ACH documentation for new and existing residents.
Oversee accounts receivable and rent collection activities.
Communicate with residents and other responsible parties about outstanding balances and payment arrangements.
Ensure invoices and property-related bills are processed accurately and on time.
Monitor occupancy, leasing activity, and the property census.
Coordinate apartment turnovers with maintenance and other team members.
Use the work-order system to track apartment turnover and property needs.
Maintain accurate and complete resident, leasing, compliance, and financial documentation.
Prepare and submit operational, occupancy, financial, and compliance reports accurately and on time.
Build positive relationships with residents, applicants, families, vendors, and business partners.
Respond to resident questions and concerns promptly and professionally, with a customer-service focus.
Support the property's appearance, operations, and success.
Partner with the Area Property Manager and other MSP Real Estate team members to achieve property and organizational goals.
Travel between assigned MSP Real Estate properties or company locations when business needs require.