Property Manager

Beacon Communities • Cambridge, MA

22d • $75,000 - $87,000 • Onsite

About The Position

The Property Manager independently manages and resolves site-management issues at Church Corner in Cambridge, Massachusetts. The role requires familiarity with housing management, budgeting, and housing-agency regulations, together with a commitment to community building. The Property Manager works as part of a team of on-site and off-site human-service providers and an active resident community, participates in joint decision-making, and balances competing objectives. The position reports to the Regional Vice President, Beacon Residential Management, and manages direct reports as assigned. It is classified as exempt.

The position oversees the site's financial and administrative operations, rental and leasing programs, regulatory compliance, maintenance, safety, resident relations, staff management, inspections, and marketing. The Property Manager represents Beacon Communities and develops partnerships with residents, public officials, local businesses, agencies, and service providers.

The position requires the ability to inspect the entire property, including walking and climbing stairs, and to withstand all weather conditions. The Property Manager must respond to after-hours emergencies and maintain a vehicle, a valid driver's license, and an insurable driving record. The position offers an annual salary of $75,000–$87,000; actual compensation depends on factors including skills, experience, qualifications, and geographic location.

Requirements

• Bachelor’s degree in a related field, preferably Business Administration, Real Estate, or Public Administration, or equivalent knowledge or experience.
• Three years of related work experience.
• Experience as a manager or assistant manager of a public or private apartment/condominium complex, with responsibilities for leasing or admissions, maintenance, and management of administrative, maintenance, or contract employees, or an equivalent combination of education and experience.
• Familiarity with housing management, budgeting, and housing-agency regulations, including, when applicable, the Low-Income Housing Tax Credit Program, HUD, and/or Public Housing program.
• Strong organizational and management skills and demonstrated ability to work as a critical team member committed to building strong communities.
• Proficiency with Microsoft Word and Excel.
• Excellent verbal and written communication skills.
• Self-motivated, flexible, and detail-oriented.
• Ability to interact effectively with people of varied ethnic and educational backgrounds, including listening and showing sensitivity to others’ feelings, needs, and points of view.
• Tact and courtesy in all interactions.
• Ability to physically inspect the entire property, including walking and climbing stairs, and withstand all weather conditions.
• Ability to respond to after-hours emergencies.
• Must possess and maintain a vehicle and valid driver’s license, with an insurable driving-record history, to obtain and maintain employment.
• Required Beacon Core Competencies: Teamwork, Integrity/Ethics, Dependability, Customer Focus, and Adaptability/Flexibility.
• Required Beacon Management Competencies: Decision-Making/Judgement, Communication, Budgets/Cost Control, Managing for Results, and People Development.
• Required Property Manager (Large Site) Functional Job Competencies: Job Knowledge, Problem Solving/Analysis, Interpersonal Skills, Computer Skills, and Hiring.

Nice To Haves

• CPHM (Certified Public Housing Manager), LIHTC (Low Income Housing Tax Credit), or CPM (Certified Property Manager) certification is preferable.
• Yardi proficiency is preferred.

Responsibilities

• Manage site financial operations in accordance with company and government rules, regulations, and guidelines.
• Develop, monitor, and oversee site-management programs, policies, plans, rules, regulations, contracts, and agreements in accordance with corporate policies.
• Prepare the annual operating budget, monitor it, and perform budget projections.
• Prepare five- and 20-year capital-needs studies.
• Ensure compliance with agency regulations and documentation deadlines.
• Prepare monthly management, weekly marketing, delinquency/occupancy, bad-debt write-off, and expense reports.
• Reconcile reports to the General Ledger and approve vendor invoices and cash-receipt batches.
• Monitor energy and utility consumption; authorize inventory and maintenance purchases; and monitor turnovers and major replacements.
• Complete special projects assigned by the Regional Vice President.
• Maintain service agreements and current vendor certificates of insurance.
• Represent Beacon Communities to the public and develop partnerships with local public officials, businesses, and agencies.
• Meet with the Resident Services Coordinator to establish property work plans and develop courses of action.
• Respond to public questions and complaints.
• Manage the rental program using required forms, documents, and computer programs in accordance with company, HUD, LIHTC, and/or Public Housing guidelines to ensure continued-occupancy eligibility.
• Oversee administration of the ADA/Section 504 reasonable-accommodation policy.
• Oversee leasing, income certifications and recertifications, and approval of agency billing.
• Oversee move-ins and move-outs, security deposits, transfers, rent changes, and Guest Card entry into Yardi.
• Oversee or handle evictions when appropriate.
• Oversee building and grounds maintenance and property security, following company and HUD requirements to ensure grounds and units are properly maintained.
• Monitor and ensure completion of site-safety activities, accident and insurance reporting, and emergency and media training.
• Oversee service orders in Yardi.
• Foster positive, collaborative relationships with residents and coordinate resident services for units.
• Conduct resident meetings, respond to resident questions and complaints, and assist with new-resident orientation.
• Investigate complaints, disturbances, and violations, and resolve problems.
• Manage staff, including hiring, termination, status changes, and performance-management decisions.
• Conduct performance and compensation appraisals and communicate work-performance standards to employees.
• Conduct site inspections and update files for continued housing occupancy in accordance with company, HUD, and LIHTC requirements, policies, and procedures.
• Handle all aspects of site and unit inspections.
• Interact with housing and human-service agency personnel.
• Oversee, conduct, and coordinate marketing activities to promote the property; market units to prospects and guests; and complete market surveys.
• Conduct resident-retention events and activities and outreach to local businesses and organizations to promote the property.

Benefits

• Medical, dental, and vision coverage for employees regularly scheduled to work at least 24 hours per week.
• HSA/FSA options.
• 13 paid holidays per year.
• Paid time off including vacation days, personal days, sick time, wellness days, summer flex time, volunteer days, and early-close Fridays.
• 401(k) program with company match.
• Company-paid life insurance, with options for voluntary life, critical illness, hospital care, or accidental injury coverage.
• Employee Assistance Program (EAP).
• Childcare and eldercare support.
• Career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager