Property Manager

BPG Real Estate Service•Newark, DE

21d

About The Position

The Residential Property Manager oversees the daily operations and financial performance of a residential community, leading on-site staff to support operational efficiency, resident satisfaction, occupancy, and profitability. The role manages property finances and administrative processes, supports leasing and resident retention, coordinates maintenance and compliance, and maintains a high-quality living environment. The manager also responds to building emergencies and participates in an on-call rotation as required.

Requirements

High school diploma or equivalent.
At least three years of successful residential property management experience with proven performance results.
Strong understanding of multifamily operations, budgeting, leasing, collections, and resident relations.
Proficiency with Microsoft Office Suite.
Professional, polished, customer-focused demeanor.
Exceptional leadership, communication, and organizational skills.
Strong sales and resident retention abilities.
Ability to analyze financial performance and make sound business decisions.
Detail-oriented, with problem-solving and multitasking capabilities.
Ability to work independently while leading and motivating a team.
Willingness to be on-call for emergency situations.

Nice To Haves

College coursework or degree.
Certified Apartment Manager (CAM) designation.
Certified Property Manager (CPM) designation.
Experience with MRI Software.

Responsibilities

Oversee day-to-day property operations, occupancy, resident retention, and operational efficiency.
Analyze financial statements, revenue trends, and performance metrics; manage budgets and expenses; and help achieve financial objectives.
Complete weekly, monthly, quarterly, and annual reports accurately and on time.
Manage office workflow and administrative processes.
Participate in annual budgeting and ongoing financial planning.
Approve and monitor vendor invoices and track recurring contracts and renewals.
Drive occupancy growth through resident retention, lease renewals, and coordination with leasing teams.
Oversee delinquency collections in accordance with company policies and legal requirements.
Partner with Centralized Leasing to support new residents' move-in experience.
Conduct move-in and move-out inspections and oversee documentation and security deposit administration.
Build relationships in the local community and monitor market trends, competitors, and neighborhood developments.
Plan and host monthly resident engagement events and community gatherings.
Lead, mentor, coach, and train on-site staff, including Assistant Managers and Leasing Consultants; promote accountability and a collaborative, high-performance environment.
Administer company policies and procedures across operations, accounting, maintenance, and human resources.
Partner with the Maintenance Supervisor to prioritize property needs, schedule unit turns, and coordinate maintenance activities.
Inspect the community to maintain curb appeal, cleanliness, and property condition.
Ensure compliance with safety regulations, OSHA standards, and company policies.
Represent the property in legal matters related to resident accounts and housing issues when necessary.
Respond to building emergencies and participate in an on-call rotation as required.