Property Manager

QUANTUM RESIDENTIAL • Portland, OR

68d • $28 - $30

About The Position

The Property Manager oversees leasing, resident relations, administrative and accounting functions, and the day-to-day activities of a multifamily property in accordance with standards established by Quantum Residential. The role is responsible for converting prospective residents into leases, maintaining and increasing occupancy, and communicating with current residents to support lease renewals. The Property Manager prepares reports, receives and posts rents, maintains office records, and coordinates property operations. The position directly supervises office and maintenance staff, including approving timecards.

The role requires a high school diploma or GED and two years of related property management or training experience is preferred, or an equivalent combination of education and experience. Duties require proficiency with Microsoft Office, particularly email, Word, and Excel; familiarity with office management systems; strong time management, prioritization, multitasking, attention to detail, communication, and problem-solving skills; and the ability to interpret documents and perform routine calculations. A valid driver’s license and liability insurance are required. The employee may need to use a personal vehicle, work overtime to meet deadlines, and travel out of town to conferences.

Requirements

• High school diploma or GED.
• Two years of related property management or training experience preferred, or an equivalent combination of education and experience.
• Proficiency in Microsoft Office, particularly desktop and web-based email, Word, and Excel.
• Knowledge of office management systems and procedures; strong time management, multitasking, prioritization, attention to detail, and problem-solving skills.
• Ability to read and interpret emails, utility billings, financial documents, instructional documents, rental agreements, and procedure manuals.
• Ability to calculate discounts, interest, commissions, proportions, and percentages, and perform basic arithmetic using American units of money, weight, volume, and distance.
• Valid driver’s license and valid liability insurance.
• Ability to work overtime to meet deadlines and travel out of town to conferences as needed.
• Ability to meet the physical demands of regularly standing, using hands, and reaching; frequent walking, climbing or balancing, talking or hearing, sitting, stooping, kneeling or crouching; and frequently lifting or moving up to 25 pounds and rarely more than 50 pounds.
• Experience managing or leasing multifamily properties, bookkeeping ability, effective communication, safety consciousness, attention to detail, ability to work under pressure, self-motivation, self-direction, ability to work with or without direct supervision, and potential to become a team leader are desirable.

Nice To Haves

• Two years of related property management or training experience.
• Certification in multifamily housing, such as ARM, CAM, or NALP.
• Experience managing or leasing multifamily properties.
• Bookkeeping experience.

Responsibilities

• Respond to telephone and walk-in inquiries, show apartments, follow up with prospective residents, and use sales skills to convert prospects into leases.
• Track property telephone and walk-in traffic using guest cards and traffic logs; walk the model tour route and open models daily to ensure a quality presentation.
• Obtain lease information, complete lease applications, conduct required credit and reference checks, and set up and maintain lease files and legal records.
• Conduct move-in inspections and review welcome packets with new residents in a timely manner.
• Contact residents whose leases are expiring or who are not currently on a lease to encourage resident retention and support renewals.
• Prepare and process resident service requests; assist with resident problems and complaints, including matters concerning rent payments and service requests.
• Assist with newsletters, promotional flyers, and the planning of community activities and events; ensure personnel respond to resident requests and complaints in a timely, efficient, and courteous manner.
• Operate the property within the budget and other financial guidelines established by the Regional Property Manager and Owner.
• Collect, record, and deposit rental payments, application fees, and security deposits; maintain account records and journals and make bank deposits.
• Prepare or assist with weekly, monthly, daily activity, and vacancy reports; conduct periodic market surveys as requested.
• Assist with preparation of legal action for evictions as necessary.
• For applicable affordable properties, comply with regulatory agency and investor requirements; conduct initial and annual recertifications, rent increases, and utility allowances in accordance with LIHTC and HUD guidelines; and prepare sites for MOR, REAC, HQS, regulatory, investor, and other inspections or audits.
• Manage office clerical functions, filing, and record-keeping systems; coordinate day-to-day property activities and perform other assigned tasks, including overall building management when staffing is limited.
• Directly supervise office and maintenance staff, including approving timecards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED