Property Manager
About The Position
The Property Manager is responsible for the overall operations of the property, including efficient operations, supplier contracts, maintenance, lease administration, and monthly reporting. The role also works to create a positive experience for residents, associates, and clients. Duties include managing day-to-day property operations and resident lifecycle activities; overseeing property finances and marketing; meeting client expectations; and recruiting, hiring, coaching, and developing associates. The Property Manager responds to resident concerns, coordinates common-area maintenance and enforcement of property rules, follows property management agreement guidelines, and maintains property safety, emergency planning, claims, and risk management initiatives.
Requirements
- High school diploma required.
- Two to three years of property management experience required.
- One to two years of direct management experience required.
- Knowledge of resident rental lifecycle activities required.
- Very strong organizational and time-management skills.
- Strong interpersonal skills to communicate effectively and sensitively with all levels of management.
- Intermediate knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
- Sensitivity to confidential matters.
- Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
- Ability to relay technical concerns with adequate detail, quickly and accurately.
- Ability to read, write, comprehend, and converse in English.
- Ability to use general office equipment, such as a telephone, fax machine, printer, copier, and key track system.
- Excellent customer-service and interpersonal skills, with the ability to relate to others.
- Ability to cope with and defuse situations involving angry or difficult people.
- Valid driver’s license, clean driving record, and current auto insurance required.
Nice To Haves
- Bachelor’s degree preferred.
- Real estate license preferred or may be required in some locations.
- Knowledge of Salesforce.com preferred.
- Prior experience in Yardi Voyager or another equivalent system preferred.
Responsibilities
- Manage day-to-day property operations, including resident satisfaction and retention, lease administration, rent collection, delinquency management, property P&L, and property marketing in accordance with company standards.
- Meet client expectations and provide excellent customer service.
- Recruit, interview, provide corrective feedback to, and hire associates.
- Lead and communicate a shared vision, and coach and develop associates to support their performance.
- Execute the strategic marketing plan to attract and retain residents.
- Understand and follow the operating guidelines in the property management agreement.
- Respond to resident complaints and issues; liaise between residents and the corporate office regarding common-area maintenance and enforcement of landlord rules and regulations.
- Maintain professional and technical knowledge through educational workshops, professional publications, and professional networks.
- Organize and implement site natural-disaster and emergency-evacuation plans.
- Manage property and associate safety records, property-loss claims, and risk-management initiatives.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, and mental health coverage options.
- Competitive pay.
- Basic life insurance.
- Matching 401(k) contributions.
- Generous time-off plan, including 10 paid holidays, a community service day, and a birthday holiday.
- Mentoring.
- Professional development.
- Discounts.
- Tuition reimbursement.
- Recognition program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
