Property Manager - Multifamily Residential

JLL • Chicago, CO

12d • $105,000 - $144,000 • Onsite

About The Position

JLL is seeking an accomplished Property Manager to lead operations for a luxury Class A high-rise currently in lease-up in Downtown Chicago. The role is accountable for financial performance, team leadership, ownership partnership, and delivery of a high-quality resident experience. The Property Manager serves as the primary operational liaison to an actively engaged ownership group and asset management partners.

The position oversees owner and client relations, financial planning and reporting, revenue strategy, payables and month-end close, and delinquency management. It provides direct leadership to the on-site team and drives leasing velocity, resident satisfaction, retention, and reputation. The Property Manager also oversees building systems, preventive maintenance, life-safety and regulatory compliance, vendors, inspections, and property condition. This is an on-site position in Chicago, Illinois, and requires availability for after-hours emergencies and occasional evening or weekend resident events. The position does not provide visa sponsorship.

Requirements

• At least 5 years of experience as a multifamily property manager.
• At least 3 years managing luxury Class A high-rise apartment communities, ideally with 250 or more units in an urban market, including at least one lease-up.
• At least 3 years directly supervising an on-site team that includes leasing, resident services, and maintenance staff.
• Third-party, fee-managed property experience, including direct reporting to ownership or asset management.
• Strong financial acumen, including budget creation, variance reporting, reforecasting, general ledger coding, and capital project tracking.
• Active Illinois Real Estate Broker license, or ability to obtain one within 90 days of hire.
• Proficiency in Yardi Voyager 7S and RentCafé.
• Exceptional written and verbal communication skills and ability to build trust and credibility with ownership groups and asset management partners.
• Working knowledge of fair housing laws and the Chicago Residential Landlord and Tenant Ordinance (RLTO).
• Availability for after-hours emergencies and occasional evening or weekend resident events.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Demonstrated lease-up success, bringing properties to stabilization on or ahead of schedule while maintaining high resident satisfaction and reputation performance.
• CAM, CPM, or ARM designation.
• Experience managing mixed-income properties with Chicago Affordable Requirements Ordinance (ARO) units or similar income-restricted components within market-rate communities.
• Hospitality background or a demonstrated hospitality-driven service approach.
• Bachelor’s degree in business, real estate, hospitality, or a related field.

Responsibilities

• Serve as the primary point of contact for ownership and asset management, providing timely, accurate, proactive communication.
• Prepare and present weekly, monthly, quarterly, and annual reporting, including monthly financial packages with variance commentary and reforecasts.
• Lead client meetings and property reviews, communicating performance, risks, and priorities and advising ownership with supported recommendations.
• Build the annual operating and capital budgets and business plan, and manage the property within established financial targets.
• Collaborate with the revenue manager on pricing, concessions, and renewal strategies, using data-supported recommendations to maximize lease-up revenue.
• Oversee the payables workflow and ensure invoices are processed accurately and paid on time according to established protocols.
• Maintain oversight of month-end close, ensuring financial data is accurate, reconciled, and delivered on time for ownership reporting.
• Monitor delinquency and direct collection strategy to minimize receivables from current and past residents.
• Lead and provide direct oversight to the on-site team, including the assistant property manager, leasing professionals, resident services staff, and engineering personnel.
• Recruit and develop talent through coaching, clear expectations, personnel management, feedback, and skills development.
• Foster accountability, service excellence, and professional execution across property operations.
• Drive leasing velocity toward stabilized occupancy on schedule and ensure resident experience informs operating decisions and service standards.
• Resolve escalated resident concerns and support resident satisfaction, online reputation, retention, and renewals.
• Ensure resident events, amenity programming, and building communications meet an elevated standard.
• Ensure building systems are maintained, preventive maintenance is performed, work orders are completed promptly, and unit turns meet standards and schedules.
• Maintain compliance with high-rise life-safety regulations, inspections, permitting obligations, fair housing law, the Chicago Residential Landlord and Tenant Ordinance, and applicable federal, state, and local regulations.
• Oversee vendor procurement, contract execution, insurance documentation, and ongoing vendor performance.
• Conduct regular property inspections to verify physical conditions meet operational and aesthetic standards.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package focused on mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed