Property Manager

A Community Of Friends•Los Angeles, CA

2d•Onsite

About The Position

The Property Manager manages an assigned 48-unit supportive housing community for single adults, overseeing its fiscal, physical, and social soundness under the supervision of a Property Supervisor, with directional support from the Director of Property Management. The role covers day-to-day administration, facilities, regulatory and legal compliance, and marketing, in coordination with services staff to foster a healthy tenant community. The Property Manager documents and coordinates maintenance requests and equipment replacements, helps keep the building well maintained, maintains communication among those involved in property operations, and follows ACOF policies and procedures. The position is based in a community setting and uses an interdisciplinary, strength-based social service approach. The role requires working with people who have experienced homelessness and understanding individuals with physical, mental, and emotional disabilities. The Property Manager is responsible for building operations, rent collection and records, leasing and occupancy, tenant files and recertifications, inspections, purchasing, maintenance coordination, budget monitoring, tenant relations, lease enforcement, incident documentation, and collaboration with case managers and other service providers. The position requires living on-site for buildings with 16 or more units. This is a full-time position paying $24.00 to $25.50 per hour.

Requirements

High school diploma or equivalent.
At least two years of affordable housing property management experience, including experience with LIHTC, HUD, and/or HOME programs.
Knowledge of Microsoft Office software, including Word, Excel, and Outlook.
General knowledge of property management software, such as RealPage.
Ability to develop and implement budgets and variance reports.
Tenant problem-solving and de-escalation skills.
Professional and positive attitude toward tenants, staff, vendors, and other organizations.
Access to a personal vehicle or alternative reliable transportation for conducting ACOF business.
Ability to meet California minimum and ACOF insurance requirements when driving on company business.
Must live on-site for buildings with 16 or more units.
Ability to work in a community-based setting as part of an interdisciplinary team using a strength-based social service approach.
Excellent communication and interpersonal skills.
Understanding of individuals with physical, mental, and emotional disabilities.

Nice To Haves

Bachelor's degree.
Experience leasing up a new affordable housing development.
Experience in or knowledge of best practices in Permanent Supportive Housing.
Bilingual Spanish/English.
Valid California driver's license.

Responsibilities

Manage the overall physical and fiscal operation of the assigned supportive housing property.
Collect and accurately record rents, meet collection benchmarks, and maintain computer records according to ACOF procedures.
Maintain occupancy at budgeted targets through leasing and lease renewals, including applicant interviews, eligibility determinations, unit showings, and coordination with government agencies, while following Fair Housing requirements, funder requirements, and ACOF policies.
Maintain tenant files and required documentation, including annual income recertifications, in compliance with regulatory requirements and ACOF policies.
Conduct property and unit inspections and respond to third-party inspection reports.
Order office and property supplies and submit check requests to accounting.
Coordinate with maintenance staff to maintain the property's appearance; conduct daily property walk-throughs and light housekeeping.
Prepare work orders and coordinate or schedule repairs with maintenance staff and third-party vendors; obtain and evaluate vendor bids and submit them for approval according to policy.
Schedule annual inspections and maintenance of building systems and equipment, including gutters, fire extinguishers, air conditioners, heaters, smoke alarms, fire systems, backflow systems, and storm drains.
Track major purchases, replacements, and maintenance repairs; review property expenses against budget goals and identify cost-saving opportunities.
Manage and coordinate maintenance staff, track and follow up on work orders, and ensure accurate entry and approval of staff time in the designated timekeeping system.
Provide professional customer service to tenants in partnership with services and maintenance staff; respond to tenant complaints and questions fairly, consistently, and promptly.
Enforce leases and house rules and prepare and post written tenant notices, such as warnings and inspection notices.
Report complex situations or potential concerns involving the property or tenants to the Property Supervisor in a timely manner.
Prepare detailed incident reports and documentation in accordance with ACOF procedures.
Counsel tenants regarding lease compliance and delinquent payments.
Meet with case managers or other service providers at least bi-weekly to address issues, promote retention, assist with tenant activities, plan meetings, and support activities.
Participate in hearings and appeals as needed.
Perform other day-to-day operations tasks as assigned.