Property Manager - Hamilton Crossing, White Plains, NY

Rose Associates Inc.•City of White Plains, NY

4d•$95,000 - $110,000•Onsite

About The Position

Rose Associates is seeking an experienced Community Manager to lead the day-to-day operations of Hamilton Crossing, a residential community in White Plains, New York. The role oversees property operations, resident satisfaction, team development, leasing and retention, financial performance, and regulatory compliance. The manager works with property owners, senior management, residents, internal departments, vendors, and business partners to support effective operations and exceptional service. This is an on-site position involving regular movement throughout the property, inspections, resident and stakeholder interactions, and coordination of building operations. It may involve entering occupied apartments and areas where domestic pets are present, working in varying environmental conditions, and being available after hours and occasionally on weekends. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Bachelor's degree in Business, Marketing, Real Estate, Finance, or a related field, or equivalent professional experience.
At least five years of multifamily residential community management experience.
Proficiency with Microsoft Office and property management platforms, including iLuvLeasing, On-Site, Elise AI, RentCafe, and Yardi.
Strong understanding of residential building operations and maintenance.
Knowledge of marketing strategies, budgeting, financial reporting, and GAAP.
Demonstrated leadership skills and ability to recruit, develop, and motivate a team.
Excellent communication, organization, problem-solving, and relationship-building skills.
Valid state real estate license, or ability to obtain one within the first 120 days of employment. Active license holders must register their license with Rose Associates upon hire.
Must be authorized to work in the United States.
Availability to work weekends, including Saturdays and Sundays, as needed.

Responsibilities

Build and maintain relationships with property owners, senior management, residents, internal departments, vendors, and other business partners through timely, effective communication.
Oversee leasing activity, application approvals, lease renewals, and lease enforcement in accordance with lease terms, notice requirements, policies, and procedures.
Lead sales, marketing, and operational initiatives to achieve budgeted occupancy, maximize revenue, and strengthen resident retention.
Monitor local market conditions and competitive trends, partnering with the marketing team on leasing and marketing strategies.
Oversee resident retention, renewal, and leasing programs to support occupancy goals and improve the resident experience.
Respond promptly and professionally to resident concerns and inquiries, focusing on effective resolution.
Partner with Compliance, Leasing, Accounting, and other internal departments, and review lease packages for prospective and current residents.
Lead, develop, and support Resident Managers, office personnel, building staff, and leasing teams by setting goals, managing schedules, providing guidance, and fostering a collaborative workplace.
Recruit, train, coach, and develop a high-performing team.
Communicate and enforce company policies, procedures, and regulatory requirements, and maintain readiness for surveys, audits, reviews, and inspections.
Conduct property inspections, identify maintenance and operational needs, oversee building systems, and coordinate preventive maintenance, repairs, construction, and capital improvements with the Resident Manager.
Oversee construction activity for new buildings when applicable, and coordinate with vendors and contractors to support project completion.
Negotiate service contracts, monitor vendor performance, and ensure contractual obligations are met.
Maintain after-hours availability to respond to emergencies, coordinate resources, and implement corrective action as needed.
Ensure insurance requirements are satisfied, promptly report liability and property incidents to senior management, and complete required documentation.
Assist with operating budgets and forecasts, and prepare Monthly Variance Reports, Utility Consumption Reports, and other required financial and operational reports.
Review income and expense trends, identify improvement opportunities, and recommend strategies to strengthen financial performance.
Review and process invoices through the accounts payable system and oversee vendor payments.
Develop resident engagement and retention initiatives that foster a welcoming community and support resident satisfaction.
Perform other duties and responsibilities as needed to support successful property operations.