Property Manager

Capstone Properties•North Charleston, SC

About The Position

The Property Manager, under the direct supervision of the Regional Manager, is responsible for the overall management of an apartment community. The role encompasses fiscal oversight, program development and assessment, professional development, enforcement of rules and regulations, reporting, facility maintenance, leasing plan development and implementation, rent collection, delinquency oversight, and office management. Depending on the site, the Property Manager may supervise full-time staff, maintenance and grounds workers, and part-time clerical and marketing assistants. The Property Manager provides overall direction to the Capstone community and is accountable for its management and administrative operations, staff supervision, hiring, training, evaluation, and policy enforcement. The position works with the President of Capstone Properties on site goals and objectives, monitors the operating budget, contributes to annual budget development, and oversees payroll and administrative reporting. It also supports resident needs and community programs, coordinates safety and security awareness, liaises with university officials and other resources, and implements marketing and leasing plans. The role ensures compliance with company and community policies and applicable fair housing laws; oversees rent collection and delinquency follow-up; and maintains a high-quality facility, landscaping, and resident experience through inspections, maintenance coordination, and staff and vendor oversight. The Property Manager also prepares and sends leasing, market survey, and traffic reports, and performs other tasks assigned by the President of Capstone Properties.

Requirements

Extensive property management experience is required.
Demonstrated understanding of and strong commitment to cultural diversity.
Strong financial, organizational, analytical, and decision-making skills.
Excellent communication, management, and people skills.
Working knowledge of Microsoft Office programs, including Word, Excel, and Outlook.

Nice To Haves

Bachelor's degree or equivalent.

Responsibilities

Provide overall direction to the Capstone community and manage its administrative and operational activities.
Supervise staff, including coordinating hiring, training, discipline, evaluation, and payroll processing.
Assist in establishing site goals and objectives with the President of Capstone Properties.
Monitor the operating budget and provide recommendations for annual budget development.
Enforce management company and community policies, and ensure compliance with applicable fair housing laws.
Prepare administrative materials, including monthly reports, annual budget materials, and purchase and supply requisitions.
Recruit and publicize position openings, and conduct regular staff and individual employee meetings.
Document incidents, ensure appropriate follow-up, promptly communicate incidents to appropriate personnel, and handle serious disciplinary cases.
Assess resident needs and recommend and implement approved policy changes.
Assist with Development Division research, including the annual Assessment Survey, and use research to develop community programs, goals, and objectives.
Coordinate safety and security awareness and develop and distribute a brochure describing resident security policies.
Liaise with university officials and other resources to address community and resident needs and increase awareness of the Capstone community.
Promote the community through implementation of marketing and leasing plans and communicate the benefits of residency.
Promote community service through staffing, programming, and role modeling.
Clarify, interpret, and assist with developing housing policies and procedures, ensuring consistent implementation.
Design and implement new resident orientation programs.
Ensure monthly rent collection and processing, including accounting entries, bank deposits, and delinquency follow-up.
Maintain a high-quality facility through prompt maintenance responses, quality repairs, and proactive interior and exterior maintenance programs.
Oversee staff and vendor site work to maintain high-quality landscaping and site appearance.
Conduct daily and periodic site and unit inspections.
Send daily and weekly leasing reports, market surveys, and daily traffic reports.
Perform other tasks assigned by the President of Capstone Properties.