Property Manager

Chamberlin & Associates•Tempe, AZ

19d•$60 - $65

About The Position

The Property Manager is the operational leader of the community, accountable for financial performance, team leadership, and the resident experience. The role oversees on-site operations, including the leasing and maintenance teams, operating budget, occupancy, and revenue outcomes, while protecting and growing the owner's investment. The Property Manager manages financial performance and reporting; oversees leasing, occupancy, and resident experience; recruits and develops team members; partners with the maintenance supervisor; and ensures compliance and effective risk management. The position reports to the Regional Property Manager.

Requirements

At least 2 years of residential property management experience, including at least 1 year in a supervisory or lead role.
Ability to manage a budget, read a financial statement, and act on variances.
Working knowledge of fair housing laws and landlord-tenant regulations.
Proficiency with property management software such as AppFolio, Yardi, RealPage, or equivalent.
Strong written and verbal communication skills and the ability to interact professionally with residents, owners, and vendors.
Ability to work a flexible schedule, including occasional weekends during high-traffic leasing periods.

Nice To Haves

Experience managing a multifamily community of 100 or more units.
CAM designation or active pursuit of NALP, CAM, or an equivalent credential.
Experience in a third-party property management environment.
Track record of meeting or exceeding occupancy, revenue, and expense targets.

Responsibilities

Own the property's operating budget and monitor monthly income and expenses to achieve NOI targets.
Review weekly and monthly operational and financial reports, identify variances, and implement corrective actions.
Manage delinquency through follow-up, payment plan enforcement, and timely initiation of legal proceedings when necessary.
Approve invoices, purchase orders, and vendor payments in accordance with budget authority and company policy.
Prepare accurate, timely owner reports covering performance, risks, and forward-looking recommendations.
Oversee the leasing process from lead generation through lease execution to maintain occupancy and revenue goals.
Coach the leasing team on sales technique, follow-up cadence, and conversion performance.
Monitor market conditions, competitor pricing, and demand trends to inform pricing and concession strategy.
Ensure lease documents, applications, and move-in procedures are completed accurately and comply with company policy.
Maintain standards for resident communication, responsiveness, and service delivery across the team.
Oversee resolution of resident concerns and complaints, directly intervening in complex or escalating situations.
Lead retention efforts, including renewal outreach, resident engagement initiatives, and move-out recovery conversations.
Conduct regular property inspections to ensure curb appeal, common areas, and unit quality meet ownership expectations.
Recruit, onboard, and develop team members in alignment with company hiring standards.
Conduct one-on-ones, performance reviews, and coaching conversations that connect individual behavior to team outcomes.
Hold team members accountable to performance expectations while supporting their growth.
Partner with the maintenance supervisor to meet work order response times, unit-turn goals, and preventive maintenance schedules.
Ensure compliance with fair housing laws, landlord-tenant regulations, and company policies.
Maintain accurate resident files, lease documentation, and property records in the property management system.
Oversee incident documentation, insurance claims, and safety protocols in coordination with the maintenance team.
Identify and escalate deferred maintenance, liability risks, and capital needs to ownership and regional management.