Property Manager

KW Property Management Careers•Miami, FL

20d•Onsite

About The Position

The Property Manager provides management, direction, and leadership to ensure a property is maintained and operated in accordance with KWPM objectives. The role serves as the primary company coordinator for assigned properties and as a key liaison among the client, KW Property Management, internal support staff, the Association Board of Directors and/or Developer, residents, owners, and vendors. The Property Manager helps manage and operate the community, facilitates solutions to community issues, and is expected to project a professional, competent, friendly, and customer-oriented image. The position supervises on-site staff and supports the company’s GREAT values, philosophy, goals, and policies. This is a full-time, exempt position, generally scheduled Monday through Friday, with business hours determined by client needs. The role operates in a professional office environment and includes daily walks of the property, including climbing stairs. Local travel may be required for training or meetings. The employee may need to work extended or flexible hours, including nights and weekends, and respond promptly to emergencies. The Property Manager must hold a Florida Community Association Manager (CAM) license and a valid Florida driver’s license.

Requirements

Strong working knowledge of customer-service principles and practices.
Ability to read, analyze, and interpret technical procedures, leases, regulations, and similarly complex documents.
Proficiency and working knowledge of Microsoft Office applications.
Florida Community Association Manager (CAM) license.
Valid Florida driver’s license.
Ability to work extended periods and be flexible with hours, potentially including nights and weekends.
Ability to react to and address emergency situations in a timely manner.
Strong management, customer-service, and supervisory skills.
Ability to run Board of Directors meetings according to Robert’s Rules of Order when necessary.
Some locations require bilingual English and Spanish.

Responsibilities

Coordinate the company’s property-management services and ensure contractual obligations are met or exceeded.
Prepare the association’s annual budget; analyze and distribute monthly financial statements, operating variances, cash management information, and receivables-collection strategies.
Maintain complete and accurate property files, records, communications, and management-system documents; organize records according to company standards.
Coordinate with headquarters support staff on company procedures for processing and distributing information, and provide detailed, accurate status reports on assigned properties.
Supervise on-site team members, develop and evaluate maintenance and management service needs, promote professional conduct and safety, and motivate staff to work as a team.
Build and maintain collaborative relationships across departments and project teams; prepare for and chair team meetings as needed.
Maintain current knowledge of applicable statutes, regulatory requirements, community documents, policies, and procedures.
Coordinate new-resident move-ins, including introductions, orientation to staff and the building, review of available services, and explanation of building rules and regulations.
Maintain high service standards through personal follow-up; respond to calls and correspondence promptly and professionally.
Maintain professional relationships with the Board of Directors, unit owners, and vendors; run Board meetings when necessary according to Robert’s Rules of Order.
Prepare management reports covering administrative matters, financial status, property condition, project progress, and recommendations; present reports, action plans, budgets, and bid analyses professionally.
Attend monthly managers’ meetings and organize time to balance competing project demands.
Monitor, evaluate, and negotiate contracts; ensure vendors provide required certificates of insurance and business licenses; update related documents.
Maintain association communications, including menu boards, newsletters, and the association website.
Process violations, work orders, architectural-control applications, lease applications, and sale applications as required.
Track cash balances and funding availability for projects; manage cash flow for capital improvements; monitor aging reports and collections, including timely legal action and updates to the collection module.
Maintain equipment-maintenance logs and inventory, and update the preventive-maintenance manual quarterly.
Continually seek improvements to work processes and results to better meet client expectations.