Property Manager

QUANTUM RESIDENTIAL INC•Eugene, OR

13d•$24 - $26•Onsite

About The Position

The Property Manager is responsible for converting telephone and walk-in prospects into leases, maintaining and increasing occupancy, communicating with existing residents, and supporting resident renewals. The role coordinates day-to-day property activities in accordance with Quantum Residential standards, prepares weekly and monthly reports, receives and posts rents, and manages office clerical, filing, and record-keeping systems. The Property Manager identifies and works to meet residents’ needs and directly supervises office and maintenance staff, including approving timecards. Responsibilities include marketing apartments and following up with prospects; administering leases and move-ins; handling resident service requests, problems, and complaints; supporting resident relations and community activities; managing rent collection and deposits, account records, reporting, and budget compliance; and, where applicable, ensuring compliance with affordable housing requirements and preparing for regulatory reviews and inspections. Additional duties may be assigned, including overall building management when staffing is limited. The position is based at Market District Commons in Eugene, Oregon. It is full-time, day shift, with an hourly salary range of $24.00 to $26.00. The role may require overtime to meet deadlines, out-of-town travel to conferences, and use of a personal vehicle. A valid driver’s license and valid liability insurance are required.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Valid driver’s license and valid liability insurance.
Proficiency in Microsoft Office, particularly email (desktop and web-based), Word, and Excel.
Knowledge of office management systems and procedures; strong time management, multitasking, prioritization, attention to detail, and problem-solving skills.
Ability to read and interpret emails, utility billings, financial documents, instructional documents, rental agreements, and procedure manuals.
Ability to calculate discounts, interest, commissions, proportions, and percentages, and to perform basic arithmetic using American money and standard weight, volume, and distance measurements.
Ability to work with shifting priorities and deadlines; overtime may be required to meet deadlines.
Ability to perform the physical demands of the position, including standing, handling and reaching, walking, climbing or balancing, talking and hearing, sitting, stooping, kneeling or crouching, and lifting or moving up to 25 pounds frequently and over 50 pounds rarely.
Ability to travel out of town to conferences when required; use of a personal vehicle may be required.

Nice To Haves

Two years of related property management experience or training preferred.
Experience managing or leasing multifamily properties.
Certification in multifamily housing, such as ARM, CAM, or NALP.
Bookkeeping experience.
Effective communication skills, safety consciousness, attention to detail, ability to work under pressure, self-motivation and self-direction, ability to work with or without direct supervision, and potential to become a team leader.

Responsibilities

Respond to telephone inquiries, show apartments, follow up with prospects, monitor leasing traffic, maintain guest cards and traffic logs, and support occupancy goals.
Walk the model tour route and open models daily to ensure a quality presentation.
Obtain lease information, complete applications, conduct required credit and reference checks, and set up and maintain lease files.
Contact residents whose leases are expiring or who are not currently on lease to encourage retention and renewals.
Secure at least the industry-average share of the property’s overall closed leases.
Conduct move-in inspections and review welcome packets with new residents in a timely manner.
Maintain legal records and files, and input daily activity into daily and vacancy reports.
Prepare and process resident service requests; assist with resident problems and complaints, including rent payments and service requests.
Assist with newsletters, promotional flyers, community activities, and events; ensure personnel respond to residents promptly, efficiently, and courteously.
Operate the property within the budget and other financial guidelines established by the Regional Property Manager and Owner.
Collect, record, and deposit rent payments, application fees, and security deposits; maintain account records and journals and make bank deposits.
Help prepare required weekly and monthly reports and legal action for evictions as necessary.
Where applicable, comply with regulatory agency and investor requirements; conduct initial and annual certifications, rent increases, and utility allowances under LIHTC and HUD guidelines.
Prepare applicable sites for Management and Occupancy Reviews, REAC, Housing Quality Standards, regulatory agency and investor audits, and inspections.
Manage office clerical, filing, and record-keeping systems and coordinate day-to-day property activities.
Directly supervise office and maintenance staff, including timecard approvals.
Perform other assigned tasks, potentially including overall building management when staffing is limited.