Property Manager

Avenue5 Residential, LLC•San Antonio, TX

18d

About The Position

The Property Manager is responsible for the overall operations of the property, including efficient operations, supplier contracts, maintenance, lease administration, and monthly reporting. The role also focuses on creating a positive experience for residents, associates, and clients. The Property Manager oversees day-to-day property operations, resident satisfaction and retention, resident lifecycle activities, property finances and marketing, and client service. The role includes hiring and developing associates, implementing strategic marketing, addressing resident concerns, maintaining professional knowledge, preparing for emergencies, and managing safety, claims, and risk initiatives.

Requirements

High school diploma required.
Two to three years of property management experience required.
One to two years of direct management experience required.
Knowledge of resident rental lifecycle activities required.
Very strong organizational and time-management skills.
Strong interpersonal skills to communicate effectively and sensitively with all levels of management.
Intermediate knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Sensitivity to confidential matters.
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
Ability to relay technical concerns with adequate detail, quickly and accurately.
Ability to read, write, comprehend, and converse in English.
Ability to use general office equipment, such as a telephone, fax machine, printer, copier, and key track system.
Excellent customer service and interpersonal skills, with the ability to relate to others.
Ability to cope with and defuse situations involving angry or difficult people.
Valid driver’s license, clean driving record, and current auto insurance required.

Nice To Haves

Bachelor’s degree preferred.
Real estate license preferred or may be required in some locations.
Knowledge of Salesforce.com preferred.
Prior experience in Yardi Voyager or another equivalent system preferred.

Responsibilities

Manage day-to-day property operations, including resident satisfaction and retention, lease administration, rent collection, delinquency management, property P&L, and property marketing in accordance with company standards.
Meet client expectations and provide an excellent customer service experience.
Recruit, interview, provide corrective feedback to, and hire associates.
Lead and communicate a shared vision, and provide coaching and development to help associates perform their best.
Execute the strategic marketing plan to attract and retain residents.
Understand the operational guidelines established within the property management agreement.
Respond to resident complaints and issues, and serve as liaison between residents and the corporate office regarding common-area maintenance administration and enforcement of landlord rules and regulations.
Maintain professional and technical knowledge through educational workshops, professional publications, and professional networks.
Organize and implement natural-disaster and emergency-evacuation plans for the site.
Manage property and associate safety records, property loss claims, and risk-management initiatives.
Perform other duties as assigned.

Benefits

Medical, dental, vision, and mental health coverage options.
Competitive pay.
Basic life insurance.
Matching 401(k) contributions.
Time-off plan including 10 paid holidays, a community service day, and the employee’s birthday.
Mentoring.
Professional development.
Discounts.
Tuition reimbursement.
Recognition program.