Property Manager

People's Self-Help Housing•Santa Paula, CA

12d

About The Position

The Property Manager oversees tenant application processing, leasing, rent collection, property records, maintenance coordination, inspections, reporting, and tenant services. The role includes supporting compliance with applicable regulations and funder requirements, maintaining the property within its approved operating budget, and helping ensure units and shared spaces remain safe, clean, and ready for occupancy. Management may require the Property Manager to live on site based on regulatory or property needs; this requirement may change over time. The Property Manager also coordinates with maintenance staff, the Portfolio Manager, the Facilities/Maintenance Manager, the Health and Community Services Department, local agencies, and outside providers. Depending on the property, the role may include coordinating tenant programs and celebrations, advising tenants about social services, and managing use of a community room.

Requirements

General computer literacy.
Proficiency in Microsoft Office, especially Word and Excel.
Strong verbal and written communication skills.
Ability to work with people of all cultures and economic statuses.
Ability to provide professional and courteous customer service.
Ability to work collaboratively in a team environment.
Ability to prioritize, multitask, and meet deadlines autonomously.
Experience working in an office environment and using office equipment.
Proven ability and experience maintaining the confidentiality of proprietary company information and personal client information.
Valid California driver's license, proof of auto insurance, and access to a reliable vehicle.
Ability to perform light lifting up to 20 pounds, walking, bending, and squatting for short periods.

Nice To Haves

Experience in affordable housing property management is highly desired.
Bilingual English/Spanish skills may be required and are always highly preferred.

Responsibilities

Process tenant applications, including marketing the property, receiving applications, screening applicants, verifying income and references, maintaining the waiting list, showing apartments, and reviewing lease contracts.
Conduct annual tenant recertifications and reinforce leases, addendums, house rules, and related policies.
Review and prepare for audits.
Assign tasks to Key holders and review and approve their timecards.
Collect rent, post payments to the database, make bank deposits, and maintain tenant and unit files in accordance with regulations and required timelines.
When applicable, collect, roll, and regularly deposit laundry money.
Conduct move-in inspections, review leases and house rules with new tenants, and instruct tenants in appliance use.
Coordinate move-out inspections with the Portfolio Manager and/or Facilities/Maintenance Manager; arrange re-keying of front door locks and process security deposit refunds promptly.
Ensure repairs and maintenance needs are addressed promptly so units can be re-rented; assist with periodic inspections.
Process accounts payable weekly and prepare required weekly and monthly reports.
Attend relevant training classes and seminars to maintain required property certifications.
Process work orders by notifying maintenance staff, landscape staff, or outside providers of needed repairs as instructed, and track preventive maintenance.
Process purchase requests and approval forms.
Maintain a maintenance file for each unit, including warranty information and required preventive maintenance schedules and records.
Check community spaces, grounds, mailboxes, and parking areas daily for cleanliness and safety.
Maintain control of apartment and common-area keys and assist tenants with lockouts.
Assist tenants in organizing typical cultural and national celebrations.
Maintain the community room calendar when applicable; review community-room cleaning, security-deposit, and other rules with tenants; and accept and refund deposits for appropriate use of the space.
When applicable, work with the Health and Community Services Department, Portfolio Manager, and local agencies to coordinate self-sufficiency programs and recreational activities, and advise tenants on accessing public and private social services.
Prepare for emergencies by mapping gas shutoff valves, water shutoffs, escape routes, and related information.
Perform other duties as assigned.