Property Manager

Highwoods Careers•Nashville, TN

13d

About The Position

The Property Manager oversees the operation and financial success of an assigned Class A suburban office portfolio while delivering exceptional customer service. Working with the property management team, this role helps elevate the workplace experience through property-specific programming, promotion of building brand personality, local vendor partnerships, and community-building. The position contributes to customer satisfaction, retention, and a collaborative, culture-centric environment. The role includes financial, operational, customer-relations, vendor, project, and compliance responsibilities across the portfolio. It operates in a professional office environment and across multiple properties, with occasional exposure to construction sites and varying weather conditions. The position routinely uses standard office equipment and requires inspecting all areas of properties, including roofs. Highwoods describes its workplace as autonomous and accountable, encourages initiative, and highlights training and development and a generous total rewards package.

Requirements

A minimum of three years of experience in commercial property management.
Strong interpersonal skills and the ability to communicate effectively with diverse stakeholders and build positive relationships.
Ability to adapt to changing priorities and environments.
Proactive mindset focused on continuous improvement and problem-solving.
Strong organization and time-management skills, including the ability to prioritize and manage multiple projects.
Detail-oriented and analytical, with the ability to accurately review leases, financial statements, and operational reports.
Budgeting and reporting experience.
Proven experience managing capital improvement projects.
Ability to read, understand, and communicate information and ideas clearly in writing and orally.
Ability to inspect all areas of properties, including roofs.
Ability to occasionally lift, push, or pull up to 25 pounds.

Nice To Haves

Bachelor’s degree strongly preferred.
Professional designation (CPM or RPA), attained or in progress, preferred.

Responsibilities

Promote open communication and trust between Highwoods and customers, and help drive customer retention and satisfaction.
Build customer relationships by addressing inquiries proactively and providing exceptional service.
Review and code property invoices and submit them for payment.
Conduct regular property inspections to prevent problems and identify opportunities in accordance with department policy.
Negotiate and manage vendor contracts.
Manage capital improvement projects and participate in suite improvement projects.
Develop and implement ideas to maximize operating efficiency and portfolio financial performance.
Research, prepare, and implement annual operating and capital expenditure budgets.
Follow company, division, and department policies and procedures and ensure compliance with codes, regulations, and governmental agency directives.
Review daily work order reports and weekly outstanding work order reports.
Initiate customer billings and assist with collections as needed.
Ensure optimal operation of building systems, including HVAC, fire/life safety, elevators, and security systems.
Work with the maintenance team to administer preventative maintenance programs.
Coordinate customer move-ins and move-outs to support positive customer relations and protect the property.
Review monthly operating expense variances and provide explanations.
Review and understand leases for the assigned portfolio.
Coordinate customer projects and follow up on customer work requests.
Prepare, update, and distribute on-call material.
Distribute annual customer surveys and implement response plans based on survey results.
Adhere to OSHA requirements related to the assigned portfolio.
Manage property acquisitions and/or new property start-ups as needed.
Assist with departmental special projects as needed.