Property Manager

Gates Hudson & Associates•Richmond, VA

21d•$85,000 - $90,000

About The Position

The Property Manager is accountable for all property operations and coordinates people, activities, and resources to meet objectives set by the Regional Manager and Property Owner, including maximizing occupancy and property values. The role also trains the Assistant Property Manager to assume the Property Manager’s duties during absences. The Property Manager conducts business in accordance with Gates Hudson & Associates, Inc. policies and procedures and applicable federal, state, and county laws, including Fair Housing laws and the Americans with Disabilities Act. Responsibilities span financial management, personnel supervision, administration, leasing, accounts receivable, marketing, resident relations and retention, property maintenance, and safety. The Property Manager helps prepare and manage the annual budget; oversees expenditures, invoices, petty cash, rent collection, and delinquent accounts; hires and supervises on-site staff with Regional Manager approval; and maintains compliant property, applicant, and lease records. The role also oversees leasing and receivables processes, supports marketing and resident retention, coordinates maintenance and inspections, and addresses safety incidents and claims. The position requires a high school degree or equivalent and 2–5 years of experience as a Property Manager in a Class A or luxury property. The stated pay range is $85,000–$90,000 USD.

Requirements

High school degree or equivalent certification.
2–5 years of experience as a Property Manager in a Class A or luxury property.
Ability to work independently and as a productive team member.
Knowledge of landlord-tenant, ADA, and fair housing law.
Ability to lead, develop, and mentor a team.
Ability to organize and coordinate work efficiently, set priorities, and motivate others.
Strong customer-service background.
Excellent written and verbal communication skills.

Responsibilities

Assist in preparing the annual budget and keep operations within established budget guidelines.
Ensure routine expenditures align with the owner-approved budget, control purchases, and use approved vendors.
Process, approve, and submit invoices to the Corporate Office weekly.
Maintain and reconcile the petty cash account.
Implement rental payment policies and pursue delinquent accounts.
Hire and terminate on-site staff with Regional Manager approval.
Train, motivate, and supervise on-site staff; conduct employee orientation, ongoing training, and annual performance reviews; review and approve timesheets.
Investigate and respond to written resident complaints.
Manage applicant qualifications and approve or disapprove applications according to company guidelines.
Ensure lease accuracy and compliance, and maintain office files and records in accordance with company policies and business practices.
Coordinate with vendors and contractors regarding work schedules, billings, vendor relations, and insurance certificates.
Prepare rent-increase group edit lists for Regional Manager approval; review correspondence; attend corporate meetings and conduct on-site staff meetings.
Provide clerical support, including typing, filing, report writing, telephone answering, and closing daily reports.
Complete lease applications, verifications, lease paperwork, addendums, and related prospect communications; accept rent and deposits.
Complete guest cards and prospect documentation, send thank-you notes, and follow up with prospects.
Maintain accurate records, logs, and operating data; produce daily, weekly, and monthly reports using the ACCESS data system; inventory office supplies periodically.
Follow accounts receivable checklists and calendars; collect, verify, and post resident payments in the ACCESS Accounts Receivable Module; deposit monies daily.
Contact delinquent tenants, send reminder letters, and follow up on unpaid balances.
Review and audit delinquent/prepaid reports and submit necessary corrections to accounting.
Assess applicable non-recurring charges in accordance with leases and county and state regulations.
Issue required non-payment or five-day pay-or-quit notices and forward suit lists to attorneys; testify in court when necessary in connection with delinquent judgments and possession litigation.
Review move-in accounts and ensure recurring charges are correctly assessed before move-in.
Reconcile security deposit returns and move-out accounts, assess final charges, and prepare financial disposition forms accurately and promptly.
Process vacated-tenant bad debt and forward it to collection agencies when needed.
Welcome and show the property to prospective residents, handle incoming calls, and complete appropriate paperwork.
Review advertising for accuracy and promote resident and business referral programs.
Provide marketing and resident-satisfaction ideas to the Regional Manager.
Maintain a positive customer-service attitude and promote goodwill among prospects, residents, coworkers, and contractors.
Review notices to vacate, identify reasons for moving, and make efforts to retain residents.
Conduct move-in and move-out inspections with residents.
Supervise routine maintenance service and follow up to assess resident satisfaction.
Regularly walk and inspect the property, including vacant apartments.
Coordinate maintenance and contractors to ensure timely apartment turnovers after move-outs.
Monitor and schedule maintenance activities and oversee preventative maintenance and energy-management inspections and programs.
Provide timely feedback during emergencies and complete follow-up incident or accident reports.
Ensure workers’ compensation claims are reported and required paperwork is completed.
Promote safety and security measures to protect residents and employees and reduce owner liability.