Property Manager, Carmen Senior Living Community

VESTA MANAGEMENT CORPORATION•City of Schenectady, NY

12d•$65,000 - $70,000•Onsite

About The Position

Vesta Management is seeking an affordable-housing-experienced, results-driven, customer-service-focused Property Manager to oversee operations at Carmen Senior Living Community in Schenectady, New York. The Property Manager is accountable for day-to-day property operations and oversight, including financial performance, leasing, regulatory compliance, resident retention, maintenance, safety, and staff management. The role calls for a hands-on leader familiar with affordable housing programs such as LIHTC and Section 8 who is committed to operational excellence and a positive resident experience. The Property Manager sets and monitors financial goals, prepares the annual budget, manages rent collection and property transactions, oversees leasing and marketing, and ensures accurate resident files, leases, certifications, and administrative records. The role also supports resident satisfaction and retention, leads and develops staff, coordinates with maintenance personnel and contractors, monitors the property's physical condition, and responds to safety and emergency needs in accordance with company procedures.

Requirements

Associate degree or equivalent experience, plus an additional 3–5 years of related experience or a proven track record in a similar function, such as occupancy, leasing, or an Assistant Property Manager role.
Experience in a supervisory role or capacity.
Strong computer skills, including Microsoft Office, Outlook, and property-management software.
Successful completion of a background check and drug screen.
Valid driver's license and clean driving record.
Sound judgment and decision-making skills; interpersonal and verbal communication skills; commitment to quality; problem identification and problem-solving ability; independence, self-motivation, and initiative; leadership and delegation skills; ability to multitask and prioritize; accountability; integrity; professionalism; adaptability; organization and attention to detail; and basic math proficiency.

Nice To Haves

Experience with site-based affordable housing programs, including LIHTC and Section 8, strongly preferred where applicable.
COS and/or CPO certification strongly preferred.
Bachelor's degree in business management or property management is a plus.
Multilingual skills strongly preferred.

Responsibilities

Keep the reception area clean and maintain professional surroundings.
Protect the confidentiality of residents, applicants, employees, and the company.
Set financial goals, prepare the annual property budget, monitor results, and adjust operations to meet or exceed budgeted results.
Maintain accurate property transaction records and process transactions on time, including delinquency reports and move-ins and move-outs.
Ensure rent, late fees, and other charges are collected, posted, and deposited on time; manage delinquencies, notices, and legal action as needed.
Manage Housing Assistance Payment requests, including special claims, and ensure payments are received as applicable.
Manage vendor and contractor communications, scheduling, billing, relations, and certificates of insurance; process payables and handle petty cash and funds.
Manage leasing and occupancy to balance rent collected and occupancy goals; identify markets and attract prospective residents through marketing strategies and outreach.
Conduct marketing surveys, review traffic reports and trends, and confirm leasing techniques effectively convert prospects into residents.
Implement and maintain procedures and systems in accordance with Vesta standard operating procedures.
Ensure leases and related paperwork are complete, accurate, and processed on time.
Prepare and execute lease renewals and process interim and annual recertifications and other documentation required by local, state, and federal agencies; obtain required signatures.
Maintain accurate resident files and ensure administrative paperwork and property-management software records are complete and current.
Organize and lead the community emergency team, and instruct staff and residents on emergency response procedures.
Build positive relationships with residents, communities, and associated agencies; address resident concerns and requests in a timely manner.
Maintain resident-retention initiatives and distribute property communications and notices.
Consistently implement and maintain property rules and regulations.
Recruit, interview, hire, and onboard team members; lead staff through meetings, communication, training, development, counseling, performance management, and other leadership practices.
Ensure appropriate staffing, oversee maintenance on-call duties with the Maintenance Supervisor, and handle personnel administration such as evaluations, salary reviews, and payroll matters on time.
Coordinate maintenance schedules, projects, and needs with the Maintenance Supervisor and complete monthly maintenance reporting with the maintenance team.
Inspect grounds, common areas, vacancies, and amenities; address deficiencies with Maintenance and ensure repairs are logged and completed promptly.
Monitor contractors' completion of duties, document capital improvement needs, and solicit competitive bids in accordance with Vesta standards.
Ensure unsafe conditions are corrected immediately and direct staff to follow safety-first practices.
Perform other duties assigned by management.