Property Manager

Boulder Housing Partners•Boulder, CO

6d•$60,000 - $68,000

About The Position

Boulder Housing Partners (BHP) builds, owns, and manages affordable housing in the City of Boulder. The Property Manager supports the organization’s strategic and operational objectives by coordinating and performing property management duties that promote maximum occupancy, successful residency, and program compliance. The role manages site activities for affordable, low-income housing tax-credit, project-based voucher and contract, and/or market-rate housing, under the direction of the Regional Property Manager. The Property Manager is responsible for ensuring properties are properly managed and maintained in compliance with applicable rules, regulations, and policies, and for organizing the team so the portfolio operates effectively and supports BHP’s mission. The position supervises Assistant Property Managers and Leasing Specialists. The Property Manager oversees much of BHP’s project-based voucher portfolio from a property management and voucher-compliance perspective. The role manages property operations, occupancy, resident eligibility and recertifications, budgets, compliance reporting, customer service, office operations, and staff supervision. The work includes regular on-site presence and coordination with maintenance and resident services staff. The position works in both an office setting and at housing sites; occasional inclement weather, fumes, or loud noise may be encountered at sites. The role requires a valid Colorado driver’s license, an acceptable motor vehicle record, and use of a personal vehicle for work-related transportation, with mileage reimbursement under BHP policy.

Requirements

At least three years of experience in housing and/or property management, including multi-site oversight of more than 200 units.
Well-developed interpersonal and conflict-resolution skills, including the ability to resolve landlord and resident issues.
Ability to communicate and maintain effective relationships with people from varied backgrounds.
Ability to prepare clear, concise administrative reports and respond effectively to requests and inquiries from residents and the public, both orally and in writing.
Effective organizational, time-management, and planning skills; ability to maintain complex records and documentation.
Ability to understand and interpret legal information related to housing programs and maintain confidentiality.
Valid Colorado driver’s license and acceptable motor vehicle record; must provide a personal vehicle for transportation. Mileage is reimbursed according to BHP policy.
Acceptable background information, including criminal history.
Ability to monitor property budgets and financial reports and to train, monitor, and supervise property management staff.
Ability to implement and explain federal and mandated rules, regulations, policies, and procedures, including Fair Housing, LIHTC, and/or other affordable-housing or HUD programs.
Knowledge of comprehensive housing site management, including multifamily housing, tax-credit programs, and project-based Section 8.
Knowledge of property management software; Yardi is preferred.
Knowledge of economic and social issues affecting low-income residents, relevant community resources, and approaches to working with people who are mentally, physically, socially, or economically disadvantaged.
Knowledge of modern office procedures, methods, and equipment, including computers, word processing, spreadsheets, and Microsoft Office.
Knowledge of building, facility, and grounds management; Housing Quality Standards and other relevant codes and standards; landlord-resident rules and regulations; resident contract obligations; report preparation; supervision; teamwork; and applicable federal, state, and local laws and regulations.
Demonstrated ability to work collaboratively, adapt to ambiguity and change, organize resources and competing activities, provide exemplary customer service, communicate complex information clearly, handle difficult conversations, prioritize work, and pursue results.

Nice To Haves

Bachelor’s degree in business, management, finance, social sciences, or a related field, or an equivalent combination of education.
Bilingual English/Spanish.

Responsibilities

Manage property operations and ensure compliance with applicable federal, state, and local regulations, including HUD, LIHTC, HOME, City of Boulder, and Fair Housing requirements.
Manage site operations to meet performance benchmarks for compliance, lease renewals, occupancy, budget, and customer service.
Train, supervise, motivate, evaluate, and provide guidance and feedback to Assistant Property Managers, Leasing Specialists, and other assigned staff.
Coordinate with onsite maintenance and resident services staff to meet operational goals and minimize unit-turnover delays and costs.
Monitor rent collection, late-payment reports, lease violations, and eviction notices in accordance with BHP policies and procedures.
Conduct ongoing site inspections, monitor curb appeal, report building or site problems to maintenance, and inspect units at move-in, annually, move-out, and as regulations require.
Address reasonable accommodation matters under Section 504 and the ADA; monitor and implement changes to covenant regulations and organizational or policy changes affecting assigned properties and programs.
Maintain high occupancy and low turnover; certify resident eligibility; attract and retain residents through customer service; collect and review market data; and maintain call-back lists when applicable.
Organize and maintain resident files; process lease renewals and recertifications; track property data in Yardi; prepare move-out settlement statements; and oversee lease-up of new developments as required.
Perform complex calculations of resident assets and income for certifications as needed; review monthly financial reports with the Regional Property Manager; manage site budgets; and report significant variances.
Meet regulatory and compliance requirements, submit reports on time, and conduct file pre-audits and file reviews with syndicators, partners, and lenders.
Maintain an onsite presence by holding regular office hours and coordinate Eco-pass programs at sites when applicable.
Provide responsive, courteous customer service; address resident issues and inquiries; prepare quarterly resident newsletters; and assist with planning and coordinating community activities.
Direct staff work, resolve problems, assign projects, monitor workflow, review work products and procedures, and ensure consistent communication, policy implementation, and data tracking.
Take appropriate safety precautions and use required safety equipment to help prevent accidents and protect people, materials, and equipment.
Maintain professionalism and integrity, collaborate to address systemic problems, support BHP’s mission and values, comply with policies and workplace requirements, and participate in professional training and development.
Maintain regular, predictable attendance and perform related duties as required by management.