Property Manager

People's Self-Help Housing•Ventura, CA

11d

About The Position

The Property Manager oversees tenant application processing, leasing, rent collection, unit and community maintenance coordination, compliance, and tenant services. The role includes marketing the property; receiving and evaluating applications; verifying applicant qualifications; maintaining waiting lists; showing apartments; and reviewing leases and related rules with tenants. The Property Manager also conducts annual tenant recertifications, supports audits, and maintains tenant, unit, and maintenance records in accordance with applicable regulations. The position coordinates move-ins and move-outs, inspections, repairs, preventive maintenance, security deposit processing, accounts payable, purchasing, and required reporting. It also supports tenant activities and access to social services when applicable, maintains shared-space procedures and calendars, monitors community areas for cleanliness and safety, and prepares emergency information. Management may require the Property Manager to live on site depending on operational or compliance needs.

Requirements

General computer literacy.
Proficiency in Microsoft Office, especially Word and Excel.
Strong verbal and written communication skills.
Ability to work with people of all cultures and economic status.
Ability to provide professional and courteous customer service.
Ability to work collaboratively in a team environment.
Ability to prioritize, multitask, and meet deadlines autonomously.
Experience working in an office environment and using office equipment.
Proven ability and experience maintaining confidentiality with proprietary company information and personal client information.
Valid California driver's license, proof of auto insurance, and access to a reliable vehicle.
Ability to perform light lifting up to 20 pounds, walking, bending, and squatting for short periods.

Nice To Haves

Experience in affordable housing property management is highly desired.
Bilingual English/Spanish skills are always highly preferred and may be required.

Responsibilities

Market the property and process tenant applications, including receiving applications, checking credit and criminal backgrounds, contacting references, verifying income, maintaining waiting lists, showing apartments, and reviewing lease contracts.
Conduct annual tenant recertifications and reinforce lease terms, addendums, house rules, and other requirements.
Review and prepare for audits.
Assign tasks to Key holders and review and approve their timecards.
Collect rent, post payments to the database, make bank deposits, and maintain tenant and unit files in accordance with regulations and deadlines.
Collect, roll, and deposit laundry money on a regular basis when applicable.
Conduct move-in inspections, review leases and house rules with new tenants, and instruct them on appliance use.
Conduct move-out inspections in coordination with the Portfolio Manager and/or Facilities/Maintenance Manager.
Arrange re-keying of front door locks and process security deposit refunds promptly.
Ensure repairs and maintenance needs are addressed promptly so units can be re-rented.
Assist with periodic inspections.
Process accounts payable weekly.
Attend appropriate training classes and seminars to stay current with required property certifications.
Prepare required weekly and monthly reports.
Work within the approved operating budget.
Process work orders by notifying maintenance staff, landscape staff, or outside providers as instructed; track preventive maintenance.
Process purchase requests and approval forms.
Maintain a maintenance file for each unit, including warranty information and preventive maintenance requirements and records.
Check community spaces, grounds, mailboxes, and parking areas daily for cleanliness and safety.
Maintain control of apartment and common-area keys and assist tenants with lockouts.
Assist tenants in organizing cultural and national celebrations.
Maintain the community room calendar when applicable; review cleaning policies, security deposits, and other rules with tenants; and accept and refund deposits for appropriate community-space use.
Coordinate self-sufficiency programs and recreational activities with the Health and Community Services Department, Portfolio Manager, and local agencies when applicable.
Advise tenants on accessing public and private social services when applicable.
Prepare emergency information, including maps of gas shutoff valves, water shutoffs, and escape routes.
Perform other duties as assigned.